05 to 07 May 2025
BERLIN
The 21st EVU Prozess & IT Tage take place this year from 05-07 May 2025 at the Dorint Hotel in Berlin. As a cross-industry meeting place for energy suppliers and other players in the energy sector, the event will focus on the challenges and opportunities of digital transformation and the energy transition. Under the motto: ‘EVUs in transition - data strategies, generative AI and future-proof IT architectures’, key topics such as IT and OT convergence, customer orientation and cyber security will be highlighted.
Meet the experts from Power Reply in Berlin and discover how modern SAP-based solutions are changing the energy industry for good. Power Reply is one of the leading providers of consulting services and system integration for energy suppliers based on SAP technologies and realises solutions in the field of Digital Customer Experience.
Use the full potential of intelligent process automation and future-proof technologies to optimise your customer journey and create a seamless, personalised customer experience.
SPEECH
Wednesday, 06.05.2025, 10:55 am, Room Concorde
SAP CX strategy of Stadtwerke Düsseldorf - Experience report on the CX strategy and implementation with SAP CX
Speakers:
Christian Hüging, Head of Process & System Integration, Stadtwerke Düsseldorf AG
Paul Philipp Bodenbenner, Partner, Power Reply
In the presentation “SAP CX Strategy of Stadtwerke Düsseldorf - A field report“ Christian Hüging, Head of Process & System Integration, Stadtwerke Düsseldorf AG, and Paul Philipp Bodenbenner, Partner, Power Reply, show what role Customer Experience (CX) plays in the energy sector and how they successfully realise their CX vision with SAP CX. The focus: a seamless, customer-centric transformation along the entire customer journey.
Talk to our experts on site and arrange a personal appointment at events@reply.de.
Registration for the event and further information can be found on the official website of the organiser: EVU Prozess & IT Tage 2025
Power Reply is the Reply group company focused on the Energy & Utilities market. It combines a deep knowledge of the market and of business processes with a distinctive skill in the implementation and management of applications that support the "core" activities of their customers. Power Reply offers services of Business Consulting, IT Advisory and Digital Strategy supporting companies in the process of optimizing IT investments by providing solutions and services in line with the energy transition and decarbonization path.