Reply and Azure

CONSULTING and Managed services to boost your digital transformation. Gain efficiency and flexibility with CLOUD ADOPTION and automation.

Our Unified Enterprise Cloud Vision

Reply's companies, partners of Microsoft, offer consulting, systems integration, and digital services across the Azure portfolio. We are laser focused on business value metrics, resiliency and continual optimization that drives business outcomes for our clients.

Our Azure Professional Services and Azure Managed Services make up our vision for a true unified cloud platform that enables hyper-scale implementations and high performance, agile environments.

Industry Excellence

2013


Worldwide Cloud Partner of the Year

2016


Worldwide Emerging Azure HiPo Partner of the Year

2017


Cloud Transformation
Azure

2018


Worldwide Partner
of the Year – Health

Worldwide Emerging Azure HiPo Partner of the Year

2019


Digital Transformation Champ Award

2020


Partner
of the Year

2021


Best Azure
Partner

2023


Digital Innovator - 2x WW Partner of the Year
Finalists:
Community Response
Employee Experience

Microsoft Solutions Partner Designations

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Digital & App Innovation (Azure)

  • Intelligent Automation

  • Kubernetes on Microsoft Azure

  • Microsoft Low Code Application Development

  • Migrate Enterprise Applications to Microsoft Azure

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Modern Work

  • Adoption and Change Management

  • Custom Temas Solutions

  • Modernize Endpoints

  • Teamwork Deployment

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Security

  • Cloud Security

  • Identity and Access Management

  • Information Protection and Governance

  • Threat Protection

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Business Applications

  • Intelligent Automation

  • Microsoft Low Code Application Development

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Data and AI (Azure)

  • Analytics on Microsoft Azure

  • Infra and Database Migration to Microsoft Azure

  • Kubernetes on Microsoft Azure

  • Migrate Enterprise Applications to Microsoft Azure

Reply offering

Reply’s specialized companies deliver and manage across the cloud lifecycle

Through the experience and expertise of our people, we design, build and optimize on the frontier of digital change.

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Azure professional services

Reply’s specialized companies deliver best in class cloud lifecycle management with innovative professional services.

Cloud Roadmap

The benefits of the cloud are well-known however, organizations often struggle with getting started and next steps. A Cloud Roadmap will provide strategic guidance and facilitate business decision-making. Filled with analysis and best practice recommendations, cloud roadmaps focus on: Architecture, Governance, Operationalization, App Modernization, Cost control and Migration. These insights, directly from the industry-leading experts at Reply, provide a clear strategy and plan for your cloud journey.

Datacenter Migration and App Modernization

The challenge of reducing datacenter cost and management overhead should be balanced against the changing requirements of the business. The depth of infrastructure and system migration expertise within the Reply network is at the ready to help migrate to the cloud with confidence and efficiency. Cloud migration may be the compelling event to review applications and modernize them in order to create new business opportunities leveraging new paradigms not available in legacy systems.

Azure Automation & Operations Management

Improve service delivery and drive efficiencies within IT by leveraging the automation and operation capabilities of Microsoft’s Azure Cloud. It provides comprehensive functionality to automate routine tasks and reduce infrastructure management overhead. The Azure Automation and Operations Management Suite, allows you to automate and control a diverse set of operational tasks that traditionally require heavy overhead. Let Reply’s experienced companies help you cut costs and gain insights and controls through Azure’s operational capabilities.

Cloud Governance

While most organizations can successfully migrate resources to the cloud—control, governance and operationalization can become challenging hurdles to adoption success. Reply’s specialized companies can design and implement cloud platform governance solutions that give you deeper understanding, measurement and management over diverse cloud environments. Implementing this solid foundation is critical to the overall success across all of your cloud initiatives.

Business Continuity & Disaster Recover

The benefits of the cloud are well-known however, organizations often struggle with getting started and next steps. A Cloud Roadmap will provide strategic guidance and facilitate business decision-making. Filled with analysis and best practice recommendations, cloud roadmaps focus on: Architecture, Governance, Operationalization, App Modernization, Cost control and Migration. These insights, directly from the industry-leading experts at Reply, provide a clear strategy and plan for your cloud journey.

Transition Services

Reply's support is generically provided during the transition to production phase of a project. However, more and more customers are requesting involvement early in the project. This approach ensures that the support team has a deep understanding of the system being implemented, but more importantly, it allows them to contribute to the development of the solution and incorporate best practices for monitoring, security, and other aspects that will be critical when the system is in production.

Azure Managed Services

An extension of your team to ensure continuous optimization through continuous management of your transformative investments

Premier
  • 24x7 Support

  • Account Manager and Architect support

  • Automation & orchestration (DevSecOps managed service)

  • Proactive IaaS/PaaS monitoring and alerting

  • Proactive capacity planning, performance and cost optimisation

  • Advanced Security & Compliance monitoring

  • Advance operational intelligence and custom dashboard on usage, performance, governance and cost

Enhanced
  • 12x7 support

  • 24x7 Customer Portal

  • Account Manager and Architect support

  • Core infrastructure support (patching/updates, configuration management, identity management)

  • Advanced Security & Compliance monitoring 

  • Application performance monitoring & optimisation (e.g. Application Insights)

  • Real-time health reports and dashboards (enables proactive management)

  • Cost analysis and optimisation

Standard
  • 8x5 support

  • 24x7 Customer portal

  • Core infrastructure support (updates, configuration management, identity management)

  • Basic Security & Compliance monitoring 

  • Monthly health reports

  • Monthly service report

  • Cost analysis and optimisation

Foundation
  • 24x7 Customer portal

  • Purchase hours (80 minimum)

  • Break/fix support

  • Engagement on request (updates, assessments, training, advisory etc.)

  • Monthly health reports

  • Monthly service report

Service Desk channels

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Telephone

Up to 24/7 telephone answering (depending on contract)
Calls answered in under 5 rings
Support provided during initial phone call

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email

24/7 Email Logging
Personal response within 1 hour
Automated notification to Service Desk Agents

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Web portal

24/7 Web Portal Access
Incident Logging
Knowledgebase and FAQ documents
Management reporting and progress monitoring

Reply Microsoft Companies

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MICROSOFT TECHNOLOGIES AND SOLUTIONS SPECIALIST

Cluster Reply

Cluster Reply specialises in consulting services and systems integration on Microsoft technologies

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MICROSOFT & AZURE SOLUTIONS

Solidsoft Reply

Solidsoft Reply develops business applications and process integration solutions with Microsoft BizTalk Server and Azure cloud platform.

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DIGITAL TRANSFORMATION FIRM

Valorem Reply

Valorem Reply is a digital transformation firm focused on driving change with hyper-scale and agile delivery.

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BUSINESS SOLUTIONS ON MICROSOFT SHAREPOINT

WM Reply

WM Reply is an experienced digital consultancy specialising in Microsoft SharePoint and Office 365.

Reply's Expertise on Azure

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Strategic cloud modernization for a leading tax preparation firm

Case Study

Faced with the complex challenges of migrating on-premises applications to Azure within tight timelines, a leading tax preparation firm needed a strategic plan to navigate diverse infrastructure, compliance requirements, and modernization hurdles.

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Improving Sales Interaction with Generative AI

Best Practice

Cluster Reply delivers a Generative AI coach ecosystem to support sales operators in texting scenarios over e-commerce digital channels. 

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Optimize your email workflow with AI

Case Study
Azure automation
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AI-driven insurance customer care

Best Practice

The Cluster Reply AI-based Customer Support Solution effectively addresses the challenges and reshapes the future of Insurance Customer Service.

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Azure Landing Zone

Best Practice

Discover Cluster Reply's support in the creation of a Landing Zone on Azure and start migrating and modernizing workloads today.

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Empower your sales team with Microsoft Sales Copilot

Best Practice
Azure Data Management
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Adding More 'Power' to PowerApps with GPT-4

Article

Discover how Generative AI capabilities in PowerApps, powered by Azure OpenAI, can help you build AI apps in just a couple of hours.

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Cloud and low-code for the connected insurance ecosystem

Case Study

Generali Jeniot appointed Cluster Reply to deliver the first unified platform available on the Italian market for the management of telematic services linked to insurance products.

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