Reply and Azure

CONSULTING and Managed services to boost your digital transformation. Gain efficiency and flexibility with CLOUD ADOPTION and automation.

INDEX

Our Unified Enterprise Cloud Vision

Reply's companies, partners of Microsoft, offer consulting, systems integration, and digital services across the Azure portfolio. We are laser focused on business value metrics, resiliency and continual optimization that drives business outcomes for our clients.

Our Azure Professional Services and Azure Managed Services make up our vision for a true unified cloud platform that enables hyper-scale implementations and high performance, agile environments.

Industry Excellence

2013

Worldwide Cloud Partner of the Year

2016

Worldwide Emerging Azure HiPo Partner of the Year

2017

Cloud Transformation
Azure

2018

Worldwide Partner
of the Year – Health

Worldwide Emerging Azure HiPo Partner of the Year

2019

Digital Transformation Champ Award

2020

Partner
of the Year

2021

Best Azure
Partner

2023

Digital Innovator - 2x WW Partner of the Year
Finalists:
Community Response
Employee Experience

Microsoft Solutions Partner Designations

Digital & App Innovation (Azure)

Modern Work

Security

Business Applications

Data and AI (Azure)

Reply offering

Reply’s specialized companies deliver and manage across the cloud lifecycle

Through the experience and expertise of our people, we design, build and optimize on the frontier of digital change.

Azure professional services

Reply’s specialized companies deliver best in class cloud lifecycle management with innovative professional services.

Cloud Roadmap

The benefits of the cloud are well-known however, organizations often struggle with getting started and next steps. A Cloud Roadmap will provide strategic guidance and facilitate business decision-making. Filled with analysis and best practice recommendations, cloud roadmaps focus on: Architecture, Governance, Operationalization, App Modernization, Cost control and Migration. These insights, directly from the industry-leading experts at Reply, provide a clear strategy and plan for your cloud journey.

Datacenter Migration and App Modernization

The challenge of reducing datacenter cost and management overhead should be balanced against the changing requirements of the business. The depth of infrastructure and system migration expertise within the Reply network is at the ready to help migrate to the cloud with confidence and efficiency. Cloud migration may be the compelling event to review applications and modernize them in order to create new business opportunities leveraging new paradigms not available in legacy systems.

Azure Automation & Operations Management

Improve service delivery and drive efficiencies within IT by leveraging the automation and operation capabilities of Microsoft’s Azure Cloud. It provides comprehensive functionality to automate routine tasks and reduce infrastructure management overhead. The Azure Automation and Operations Management Suite, allows you to automate and control a diverse set of operational tasks that traditionally require heavy overhead. Let Reply’s experienced companies help you cut costs and gain insights and controls through Azure’s operational capabilities.

Cloud Governance

While most organizations can successfully migrate resources to the cloud—control, governance and operationalization can become challenging hurdles to adoption success. Reply’s specialized companies can design and implement cloud platform governance solutions that give you deeper understanding, measurement and management over diverse cloud environments. Implementing this solid foundation is critical to the overall success across all of your cloud initiatives.

Business Continuity & Disaster Recover

Transition Services

Reply's support is generically provided during the transition to production phase of a project. However, more and more customers are requesting involvement early in the project. This approach ensures that the support team has a deep understanding of the system being implemented, but more importantly, it allows them to contribute to the development of the solution and incorporate best practices for monitoring, security, and other aspects that will be critical when the system is in production.

Azure Managed Services

An extension of your team to ensure continuous optimization through continuous management of your transformative investments

Premier

24x7 Support
Account Manager and Architect support
Automation & orchestration (DevSecOps managed service)
Proactive IaaS/PaaS monitoring and alerting
Proactive capacity planning, performance and cost optimisation
Advanced Security & Compliance monitoring
Advance operational intelligence and custom dashboard on usage, performance, governance and cost

Enhanced

12x7 support
24x7 Customer Portal
Account Manager and Architect support
Core infrastructure support (patching/updates, configuration management, identity management)
Advanced Security & Compliance monitoring
Application performance monitoring & optimisation (e.g. Application Insights)
Real-time health reports and dashboards (enables proactive management)
Cost analysis and optimisation

Standard

8x5 support
24x7 Customer portal
Core infrastructure support (updates, configuration management, identity management)
Basic Security & Compliance monitoring
Monthly health reports
Monthly service report
Cost analysis and optimisation

Foundation

24x7 Customer portal
Purchase hours (80 minimum)
Break/fix support
Engagement on request (updates, assessments, training, advisory etc.)
Monthly health reports
Monthly service report

Service Desk channels

Telephone

Up to 24/7 telephone answering (depending on contract)
Calls answered in under 5 rings
Support provided during initial phone call

24/7 Email Logging
Personal response within 1 hour
Automated notification to Service Desk Agents

Web portal

24/7 Web Portal Access
Incident Logging
Knowledgebase and FAQ documents
Management reporting and progress monitoring

Reply Microsoft Companies

MICROSOFT TECHNOLOGIES AND APPLICATIONS

Cluster Reply

Cluster Reply specializes in consulting services and systems integration focused on Microsoft technologies.

cluster.com

MICROSOFT & AZURE SOLUTIONS

Solidsoft Reply

Solidsoft Reply specializes in developing tailored digital applications & clinical integrations for the healthcare & pharma industries using Microsoft technologies.

solidsoft.com

DIGITAL TRANSFORMATION FIRM

Valorem Reply

Valorem Reply delivers intelligent enterprise solutions, blending global expertise with local insights. They specialize in custom cloud strategies and data-driven AI innovation to drive business success.

valoremreply.com

MODERN WORK SPECIALISTS

WM Reply

Utilizing the magnitude of tools within the Microsoft 365 ecosystem, WM Reply are the digital experts that help create exceptional employee experiences.