Reply and Azure

CONSULTING and Managed services to boost your digital transformation. Gain efficiency and flexibility with CLOUD ADOPTION and automation.

Our Unified Enterprise Cloud Vision

Reply's companies, partners of Microsoft, offer consulting, systems integration, and digital services across the Azure portfolio. We are laser focused on business value metrics, resiliency and continual optimization that drives business outcomes for our clients.

Our Azure Professional Services and Azure Managed Services make up our vision for a true unified cloud platform that enables hyper-scale implementations and high performance, agile environments.

Industry Excellence

2013


Worldwide Cloud Partner of the Year

2016


Worldwide Emerging Azure HiPo Partner of the Year

2017


Cloud Transformation
Azure

2018


Worldwide Partner
of the Year – Health

Worldwide Emerging Azure HiPo Partner of the Year

2019


Digital Transformation Champ Award

2020


Partner
of the Year

2021


Best Azure
Partner

2023


Digital Innovator - 2x WW Partner of the Year
Finalists:
Community Response
Employee Experience

Microsoft Solutions Partner Designations

Reply offering

Reply’s specialized companies deliver and manage across the cloud lifecycle

Through the experience and expertise of our people, we design, build and optimize on the frontier of digital change.

Azure professional services

Reply’s specialized companies deliver best in class cloud lifecycle management with innovative professional services.

Azure Managed Services

An extension of your team to ensure continuous optimization through continuous management of your transformative investments

Premier
  • 24x7 Support

  • Account Manager and Architect support

  • Automation & orchestration (DevSecOps managed service)

  • Proactive IaaS/PaaS monitoring and alerting

  • Proactive capacity planning, performance and cost optimisation

  • Advanced Security & Compliance monitoring

  • Advance operational intelligence and custom dashboard on usage, performance, governance and cost

Enhanced
  • 12x7 support

  • 24x7 Customer Portal

  • Account Manager and Architect support

  • Core infrastructure support (patching/updates, configuration management, identity management)

  • Advanced Security & Compliance monitoring 

  • Application performance monitoring & optimisation (e.g. Application Insights)

  • Real-time health reports and dashboards (enables proactive management)

  • Cost analysis and optimisation

Standard
  • 8x5 support

  • 24x7 Customer portal

  • Core infrastructure support (updates, configuration management, identity management)

  • Basic Security & Compliance monitoring 

  • Monthly health reports

  • Monthly service report

  • Cost analysis and optimisation

Foundation
  • 24x7 Customer portal

  • Purchase hours (80 minimum)

  • Break/fix support

  • Engagement on request (updates, assessments, training, advisory etc.)

  • Monthly health reports

  • Monthly service report

Service Desk channels

Telephone

Up to 24/7 telephone answering (depending on contract)
Calls answered in under 5 rings
Support provided during initial phone call

email

24/7 Email Logging
Personal response within 1 hour
Automated notification to Service Desk Agents

Web portal

24/7 Web Portal Access
Incident Logging
Knowledgebase and FAQ documents
Management reporting and progress monitoring

Reply Microsoft Companies

Reply's Expertise on Azure

Cloud and low-code for the connected insurance ecosystem

Case Study

Generali Jeniot appointed Cluster Reply to deliver the first unified platform available on the Italian market for the management of telematic services linked to insurance products.

Strategic cloud modernization for a leading tax preparation firm

Case Study

Faced with the complex challenges of migrating on-premises applications to Azure within tight timelines, a leading tax preparation firm needed a strategic plan to navigate diverse infrastructure, compliance requirements, and modernization hurdles.

Improving Sales Interaction with Generative AI

Best Practice

Cluster Reply delivers a Generative AI coach ecosystem to support sales operators in texting scenarios over e-commerce digital channels. 

AI-driven insurance customer care

Best Practice

The Cluster Reply AI-based Customer Support Solution effectively addresses the challenges and reshapes the future of Insurance Customer Service.

Azure Landing Zone

Best Practice

Discover Cluster Reply's support in the creation of a Landing Zone on Azure and start migrating and modernizing workloads today.

Adding More 'Power' to PowerApps with GPT-4

Article

Discover how Generative AI capabilities in PowerApps, powered by Azure OpenAI, can help you build AI apps in just a couple of hours.

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