Case Study

Sustainable mobility
for the smart city

Concept Reply has developed “ServiceGuard” for YUNEX TRAFFIC, a solution that enables greater efficiency and quality in the operation of traffic infrastructures.

Improve the service process of traffic infrastructure

The common picture of a traffic control center is a big room with numerous giant monitors and controller devices. From these control centers, the traffic in cities is observed and action taken, if necessary.

But people in these control centers can only do their job if the infrastructure is in good condition and fully operational. To ensure proper maintenance and a high-quality performance, many communities and cities have service contracts with Yunex Traffic. Yunex Traffic is responsible for frequently checking and repairing the installed infrastructure. To make the life of these service management and service teams easier, Yunex Traffic came up with the idea of the Service Guard. It is a browser-based application that gives both, the service management in the office, and service teams in the field, the ability to monitor events and status of events (e.g., traffic lights) in real time and reduce reaction times in case of problems.

A mobile web application

Concept Reply conceptualized the solution and developed a lightweight mobile and online tool: ServiceGuard.

ServiceGuard is a web-based application to monitor and control traffic objects, such as traffic lights, parking facilities and detectors. These objects are connected through ServiceGuard to the Munich data space built by Yunex Traffic, where the technical stand is consistently maintained and updated. It provides the user with monitoring and management functions of real traffic objects, and equips the admin-user with administration tools to arrange the access levels in their team.

ServiceGuard: The features

Concept Reply developed ServiceGuard as a scalable and cloud-native application to brief massive and intertwined traffic data in a small smartphone display.

Easy to use and continuously improving

Concept Reply’s development of ServiceGuard brought the Yunex Traffic service organisation a real-time, reliable, mobile, and cost-efficient system for the traffic infrastructure monitoring. To make ServiceGuard operational, users need only a smartphone. The web-application works flawlessly on any conventional operating system on smartphones, such as Google's Android, or Apple's iOS. The cognitively designed and structured graphic interface of the application enables anyone with basic or even no prior knowledge of traffic management software to easily on-board and use ServiceGuard. 

As a distributed mobile tool, ServiceGuard can be further developed to obtain the local data of each traffic object in the system and use them as a tool to prevent a partial or complete traffic failure. More specifically, in the future, ServiceGuard can be enhanced so that users enter the maintenance data of the traffic objects, such as the time and the type of the last repair or replacement. This data can be used for a probabilistic model to predict the next possible failure or error in the system. This brings a considerable boost to the reliability of the system, notably reducing downtime.

Concept Reply is an IoT software developer specializing in the research, development and validation of innovative solutions and supports its customers in the automotive, manufacturing, smart infrastructure and other industries in all matters relating to the Internet of Things (IoT) and cloud computing. The goal is to offer end-to-end solutions along the entire value chain: from the definition of an IoT strategy, through testing and quality assurance, to the implementation of a concrete solution.