April 18 to 20 April 2023
This year's EVU Process & IT Tage take place from 18 to 20 April 2023 under the headline "Energy suppliers between resilience, complexity and stability - solutions can be found here and now!" at Palace Hotel in Berlin.
Meet the experts from Power Reply on site in Berlin. The current experience economy is radically changing customer expectations. Before a decision is made, the choices are more transparent than ever before. For energy companies in particular, this means that unique customer experiences are a key factor. Learn how Power Reply uses Intelligent Processes and Smart Technologies to power your Customer Journey.
In the presentation "Customer Engagement of the Future for Energy, Heat & Electromobility with SAP Emarsys", Johann Merkel, Project Manager CX Systems, Stadtwerke Düsseldorf, and Paul Philipp Bodenbenner, Partner, Power Reply, focus on the topic of customer engagement and show how Stadtwerke Düsseldorf succeeds in implementing precision, flexibility and speed with attractive messages in digital omnichannel marketing with the help of SAP Emarsys.
18 April 2023, 4:00 - 4:30 p.m. - SAP Focus Day
Sales process in Key Account Management with the Power Reply B2B App for the SAP Sales Cloud
The experts provide insights into the digital sales process for individual and bundled customers (B2B customers) as well as into supply management with integration into quotation costing.
Sandro Yersin, Industry Expert Utilities, Customer Advisory Energy SAP Deutschland
Edgar Kauter, Power Reply
19 April 2023, 2:00 p.m.
Customer Engagement of the Future for Energy, Heat & Electromobility with SAP Emarsys
A warm home, a full battery in the family car and green electricity are becoming the focus of our lives. Stadtwerke Düsseldorf wants to seize the new market opportunities - SAP Emarsys, as the No. 1 CX marketing system, enables precision, flexibility, speed and attractive messages in digital omnichannel marketing.
Johann Merkel, Project Manager CX Systems, Stadtwerke Düsseldorf
Paul Philipp Bodenbenner, Power Reply