4 May 2023
Once again, this year, Arlanis Reply and Retail Reply are Platinum Sponsors of the Milan stage of the Salesforce World Tour 2023. This is the leading Salesforce event in Italy for the Salesforce Partner and Customer ecosystem.
During the day, Arlanis Reply, together with Retail Reply, will meet alongside Artsana at 2pm, in the Trailblazer Theatre 1, where they will deliver a speech called “The Chicco case: an omnichannel approach that combines the physical/digital world for an optimal customer experience".
The momentous changes we are experiencing, combined with a renewed role of physical channels, are forcing companies to not work exclusively on the centrality of customer data, but also on the digitisation and revision of business processes. In this talk, Arlanis Reply and Retail Reply describe the path taken with Artsana to create an integrated solution that combines the physical and digital experience, involving various business functions: Marketing, e-Commerce and Customer Care.
Arlanis Reply and Retail Reply will also be present with a dedicated stand within the exhibition space, to discuss the topics discussed during the event.
Arlanis Reply specializes in consulting, planning, developing and integrating Salesforce and Mulesoft solutions and services. Arlanis Reply provides market leaders with seamlessly integrated solutions for all customer related processes for sales, marketing and services – from the initial contact to the long-term service business. Arlanis Reply configures all common Salesforce components such as Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud or App Cloud, or adds individual programming with Heroku if required. With Mulesoft, Arlanis Reply provides an integration technology which allows to develop, build, analyze, manage and monitor APIs and custom point-to-point integrations. In doing so, Arlanis Reply relies on agile project management methods and a project approach optimized for Salesforce introductions, which ensures maximum flexibility.
Retail Reply helps clients accelerate their response to the opportunities of digital transformation and customer experience, both in-store and online, in the retail, fashion and consumer sector. Retail Reply supports clients’ digital transformation across Digital Strategy, Planning, and Delivery. Our expertise includes IT architecture, digital product delivery, point of sale implementation, loyalty & promotion-engine development and execution, online and mobile customer experience, omnichannel implementation via microservices architecture, and capability-led planning.