Leadvise Reply and Augsburg University Hospital strengthen patient care through intelligent process automation

Leadvise Reply, a digital transformation specialist, has worked with Augsburg University Hospital (UKA) to implement a powerful automation platform that accelerates the digital transformation of hospital operations. By streamlining manual administrative processes, the platform lays the foundation for a future-proof digital infrastructure and improved patient care. 

The platform currently handles around 2,500 documents per month, including medical reports, processing each case in under 30 seconds. Through text recognition and barcode scanning, key data such as case numbers are automatically captured and reliably transferred to the hospital information system. This minimises errors, reduces staff workload and streamlines processes.

Protecting sensitive patient data is a top priority. All data is processed locally at the hospital and meets strict data protection and security standards, including individual access rights and regular updates. Build on RPA technology, the platform is designed to empower the hospital to automate further processes independently in the future. Comprehensive training courses and a centre of excellence ensure the quality and continuous development of the solution.

Dr Steffen Heider, the CIO of UKA, explained: “This example illustrates the wide-ranging benefits of RPA: seamless integration into existing processes and systems, iterative process optimisation even with complex dependencies, easy scalability, and rapid implementation.”

The new platform enhances both operational efficiency and patient care. Medical reports are available to doctors faster, and administrative delays are eliminated, allowing faster diagnoses and earlier treatment. “Sometimes just a few seconds can make the difference between success and failure in treatment. In these cases, efficient data processing can be crucial – and this is exactly where our solution comes in,” commented Dr Heider.