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The AI-First Customer: A New Era of Expectations
Join Go Reply, Open Reply for a deep dive on how Google Gemini is providing a platform to accelerate AI adoption, and look at how we are using AI tech from as Nvidia to bring the customer conversation to life.
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Customer expectations have shifted. AI didn’t just raise the bar - it rewrote the rulebook.
What you'll learn and take back
AI can supercharge customer experience, content creation, and employee productivity—and with this comes a bucket load of expectations.
Fresh from the stage in Las Vegas, we will deep dive into the most impactful announcements from Google Cloud Next '26. We’ll explore how Google Cloud with Gemini is providing the platform to accelerate AI adoption at scale, and look at how we are leveraging cutting-edge tech from NVIDIA to bring the customer conversation to life; be it directly with the customer or through empowered, AI-informed employees.
Who should attend?
This event is designed for senior technology and business leaders across any sector or industry who are responsible for shaping customer experience, digital strategy and Artificial Intelligence adoption. If you are exploring how AI can drive measurable value — from customer engagement to employee productivity — this session will provide practical insight, real-world examples and peer perspectives relevant regardless of industry.
Senior IT and Business Leaders (C-level minus one), including:
Chief Information Officer, Chief Technology Officer
Heads of Digital, Strategy, Artificial Intelligence, Customer Experience
Product Owners (Senior and Above)
Sales, Marketing and Channel Leaders
Change and Innovation Managers
Agenda
16:15 – Registration
16:30 – Welcome & Introduction (Go Reply & Open Reply)
16:45 – How Artificial Intelligence Is Changing Customer Expectations
17:00 – Google Gemini Enterprise for Customer Experience + Live Demo
17:30 – Practical Applications: Turning AI into Tangible Value
17:40 – Supporting Technology & Digital Humans (AI-Powered Digital Concierge)
18:00 – Fireside Chat: How Gemini Enterprise is delivering measurable business impact with: James Scott, CDO of Coterie and Gogo Roberts, Cloud AI Ecosystem Lead at Google
18:30 – Wrap-Up & Networking
19:00 – Close
Go Reply is a leading specialist in cloud-native solutions on the Google Cloud Platform. We empower businesses to innovate and transform by leveraging cutting-edge technologies like Artificial Intelligence and Generative AI. With deep expertise and a strong partnership with Google Cloud, we deliver tailored solutions across various industries, from cloud migration to the development of innovative applications. We hold a unique position as a specialist Google Partner within the global Reply network. To learn more about our role as a Google Cloud Premier Partner and explore how Reply delivers cloud solutions, visit our Google Cloud landing page.
We specialise in delivering industry-leading digital solutions to empower businesses in optimising their digital experience. At Open Reply UK, we take a consultative approach to understanding and activating our clients' vision, strategy, and aspirations. We believe in partnering closely with our clients to design bespoke solutions tailored to their short, medium, and long-term goals, driving tangible business value every step of the way. Our solutions are designed to scale, flex, and adapt to our clients' ever-evolving customer needs. From user experience design to customer-centric engineering, we bring products and digital experiences to life across all platforms. With our expertise, we help our clients truly understand and build meaningful relationships with their customers, leveraging the power of best-of-breed technologies to achieve unparalleled success.