SAP Customer Experience Live: Exec Connect

SAP Customer Experience Live: Exec Connect  
09 November 2022


SAP CX LIVE: Exec Connect offers companies the opportunity to engage with thought leaders and innovators in the Customer Experience space.
To succeed in today's rapidly changing environment, it's important to attract and retain the right customers and develop the ability to turn the unexpected into opportunities. At SAP CX Live, learn how SAP can help you see the world from your customers' perspective and create amazing experiences that drive growth.

The one-day, free event offers an exclusive opportunity to attend visionary keynotes and sessions, learn about the latest product innovations, and gain insights from real-world success stories.

Meet the CX experts from Syskoplan Reply and join the panel discussion "Service Process Template at GEA Group" with Robert Geppert, Partner of Syskoplan Reply and Robert Hiddink, GEA Group.


CX Panel Talk: Service Process Template at GEA Group

3:40 p.m.

In this CX panel talk session, Robert Hiddink and Robert Geppert talk about GEA's requirements for excellent service and the challenges resulting from GEA's specific organizational structure.
GEA addresses these challenges as follows: Rollouts are efficiently executed through a standardized template approach. The heterogeneous user base and their requirements for the systems are addressed through an established governance process
The system landscape is based on SAP Service Cloud and SAP Field Service Management, which can be optionally integrated with various systems (SAP ERP, SAP Commerce Cloud, etc.) 

Robert Geppert, Partner, Syskoplan Reply
Robert Hiddink, CRM Governance Manager, GEA Group

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