The FSM software thus incorporates the benefits of digital transformation to enhance the field service management experience. By automating the allocation of resources, the software enables companies to provide more efficient service, faster invoicing, better documentation and better workforce management. The solution supports mobile employees and is fully usable offline; a core requirement for such a system, as no continuous internet connection can be guaranteed, especially in energy suppliers' working environments.
This not only enables service technicians and engineers to respond faster and fulfil service level agreements (SLAs), it also helps to ensure a higher first-time fix rate. This is made possible by QR codes, which are attached to the devices managed via SAP FSM. Scanning the code not only the triggers the service case, it also displays all relevant information to the service provider.
Power Reply helps its customers to connect SAP and SAP FSM and use them to become more high-performance, to manage their workforce efficiently, to improve their customer experience and make their services stand out from the competition – regardless of whether this concerns meter operation or troubleshooting within the station infrastructure of public transport. The Reply Group company focuses on the energy and utilities sector; it offers its customers in this industry consulting and development for service, sales and marketing processes in the area of end-to-end consulting as well as the minimisation of process costs using automation. Power Reply has been certified as an SAP Partner for SAP FSM since 2018 and offers its customers the full range of consulting services for the solution.