Developed by Audi and Storm Reply, devbot is an advanced Agentic AI solution that intelligently optimizes Audi’s cloud infrastructure – quickly, securely, and reliably.
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Reply's consulting services for the implementation of agent systems
The importance of agent systems in modern businesses
In recent years, artificial intelligence has evolved from a support technology to a strategic lever for the entire organisation. AI agents represent one of its most advanced expressions, as they allow businesses to manage complex tasks autonomously, in a coordinated and adaptive manner. These systems are designed to perform tasks independently, make decisions based on defined rules or objectives, collaborate with other systems, and adapt to evolving operational contexts.
For companies looking to radically innovate their operating model, reduce reliance on human intervention, and accelerate organisational responsiveness, the adoption of intelligent agents is a key step. It’s not just about automation: it’s about evolving the company towards a new form of distributed intelligence.
What are the common challenges in building agent systems?
Building agent systems requires a solid and multidimensional design approach, capable of uniting strategic vision, technical mastery, and attention to data quality. The most common challenges involve clearly defining the tasks to be automated, constructing effective decision-making logics, and managing interactions between agents and existing systems. It is essential that the data is consistent, up-to-date, and relevant to the domain of use, so as to correctly guide AI behaviors. The operational interface of the agent, which may include forms of direct or indirect interaction with other system actors, must also be carefully designed to ensure consistency with the objectives. To ensure performance continuity and scalability over time, it is useful to anticipate recurring moments of review, improvement, and refinement of agent behavior within a controlled evolution cycle.
What consulting services does Reply offer on agent systems?
Strategy and design
Reply supports companies in defining a strategy for adopting agent systems aligned with growth and innovation objectives. We work together with clients to identify high-potential processes, map interactions between existing systems, and design modular, scalable, and sustainable solutions over time. The design phase is supported by co-design workshops, functional prototypes, and simulations that help quickly validate hypotheses. This approach allows companies to proceed with awareness, reducing risks and accelerating time-to-value.
Implementation and integration
From the prototyping phases to production deployment, Reply manages the entire lifecycle of the solution. We design custom agent-based architectures, selecting the most suitable languages, frameworks, and platforms for the context. We handle integration with legacy systems, cloud environments, and enterprise applications, ensuring high performance, security, and interoperability. The adoption of DevOps methodologies allows us to release frequent updates and maintain high software quality even in complex and distributed environments.
Support and maintenance
A system of agents needs to evolve alongside the business. For this reason, Reply provides ongoing post-implementation support, which includes performance monitoring, functional updates, analysis of any anomalies or unexpected behaviors, and progressive optimisation. We also offer training services and technical documentation to enable internal teams to understand, customise, and govern the system. In this way, our clients can rely on a living, dynamic solution that aligns with market evolution.
How does Reply create and integrate customised solutions?
Reply adopts a flexible approach that combines customisation capabilities and speed of implementation. Each project starts with a thorough analysis of the business context, aiming to identify existing processes, information flows, and systems. Depending on the needs, Reply can design completely tailored solutions or adapt its Prebuilt AI Apps - modular applications, ready to use - to accelerate integration and reduce time-to-market. Thanks to an architecture designed to interact with enterprise ecosystems, these solutions easily fit into operational processes, maintaining consistency among teams, functions, and business objectives. The result is a rapid, solid implementation that fully adheres to the organisation's priorities.
What is Reply's approach to ensuring the success of agent systems?
Technologies and platforms used
Reply works with a vast ecosystem of best-in-class technologies to create reliable and high-performance agent systems. We utilise frameworks for distributed intelligence, autonomous task orchestrators, foundation models, behavioral simulation environments, and real-time monitoring platforms. Our solutions are compatible with major cloud infrastructures (including AWS, Azure, GCP, Oracle) and leverage open source and enterprise tools to ensure flexibility, control, and continuous updates. Every technological choice is guided by one principle: to ensure the ideal balance between innovation, reliability, and sustainability over time.
In which areas are agent systems generating value
The projects carried out by Reply have demonstrated how agent systems can significantly contribute to the evolution of business processes, adapting to different contexts and specific needs. The developed solutions have improved operational efficiency, enhanced decision-making autonomy, and enabled new modes of interaction between technologies and people. In every application area, the goal has been to combine innovation and practicality, generating a measurable impact throughout the value chain.
How Reply helped Audi improve cloud management with a multi-agent system
To make the administration of cloud infrastructures more efficient, Reply collaborated with Audi on the development of Devbot, a digital assistant that leverages the transformative potential of Agentic AI. The system coordinates various specialised agents in areas such as security, cost optimisation, and AWS architectures, allowing the Cloud Foundation Services team to obtain quick, contextual, and traceable responses. The result: greater operational transparency, intelligent automation, and strategic focus on high-value processes.
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How Reply supported Pusterla 1880 in automating the management of quotes with Agentic AI
Reply has developed for Pusterla 1880 a multi-agent system on Oracle Cloud capable of analysing client briefs, estimating costs, and proposing pricing strategies automatically. The solution, composed of three intelligent agents, has drastically reduced the processing times for quotes and improved the consistency between commercial requests and production capacity, transforming a critical process into a smooth, fast, and scalable flow.
Redefining software delivery with a network of AI agents: Silicon Shoring
Reply has introduced Silicon Shoring, a software delivery model based on Agentic AI, which automates the entire software development lifecycle. By integrating a network of intelligent agents, the system manages tasks such as requirements gathering, code generation, testing, deployment, and system monitoring. This approach allows companies to transform into autonomous software factories, improving quality, reducing development times, and ensuring effective governance at scale.
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How Reply supports fashion retailers in adopting AI to optimise operations
Reply is collaborating with international fashion retailers to apply AI to support key functions such as demand forecasting, logistics planning, and inventory management. The approach includes the use of AI agents for customer service, dynamic dashboards based on natural language, and automatically generated marketing materials. The result is increased operational efficiency, cost reduction, and global consistency in brand communication.
How Reply introduces AI agents to improve efficiency and decision-making in Procurement
Reply is developing solutions based on AI to enhance Procurement processes, with intelligent agents dedicated to specific tasks such as KPI extraction, supplier evaluation, onboarding support, and document management. Conversational capabilities, combined with intelligent orchestration of workflows, improve the user experience and make the system adaptive to changes in the operational context. Integration with existing systems allows for a gradual, sustainable, and value-oriented transformation.
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What are the advantages of implementing agent systems in a company?
Improvement of operational efficiency
By automating decision-making and operational processes, agent systems drastically reduce manual and repetitive tasks. This allows human resources to focus on higher value-added activities, increasing overall business productivity. Additionally, agents can operate consistently, even outside of office hours, improving operational continuity and reducing costs associated with errors or delays.
Scalability and innovation
Agent systems are based on a modular architecture that allows for the progressive extension of functionalities by integrating new roles or components. This flexibility enables controlled experimentation, activating targeted use cases and assessing their effectiveness before any potential expansion. The introduction of new capabilities can occur in response to specific needs, market evolutions, or changes in internal processes, always maintaining operational continuity. In this way, the adoption of agent systems becomes a gradual, sustainable innovation pathway aligned with the organisation's pace.
Why choose Reply for the implementation of agent systems?
A consolidated know-how
Reply combines deep knowledge of emerging technologies with extensive experience in mission-critical projects. Our strength lies in the ability to combine strategic vision, technical expertise, and understanding of the industry context. This allows us to design truly useful, sustainable solutions that can generate real value.
Dedicated and multidisciplinary team of experts
Our teams consist of software engineers, cloud architects, data scientists, UX designers, and project managers. Working in synergy, they manage to cover all dimensions of the project: technical, functional, organisational, and human. The result is a coherent, fast, and high-quality delivery.
Technological partnerships
Reply is a strategic partner of the leading players in the technology sector, including AWS, Microsoft, Google Cloud, NVIDIA, OpenAI, and others. These partnerships allow us to access innovative technologies in advance, ensure optimised integrations, and offer certified, scalable, and secure solutions.
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