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Social Media Command Center

Best Practice

Reply Social Media Command Center

Listen to what people are saying about your Brand, your Products and your Competitors.

FOCUS ON: Social Networking & Crowdsourcing, Cloud Computing,
Arlanis Reply Social Media Command Center (pdf)
980-Command-Centre.jpg

Social Media plays a powerful role in growing your business. It is effectively now an additional customer communication channel, alongside call centres, stores and phones. With the opening of the first Social Media Command Center in Continental Europe running on Salesforce.com technology, Arlanis Reply is enabling companies to listen to global communications across the social web in real-time and in a completely new way.

Monitor your brand and improve your customer relationship

Thanks to the Arlanis Reply Social Media Command Center, companies are able to increase their understanding of the social media conversations happening around their brands, products or services.

Through intuitive multi-screens, the Center provides a wide variety of real-time interactive analysis on top influencers and opinion leaders, sentiment of posts and tweets, share of voice, conversation volume, geographic hotspots and many other key aspects which help to enhance the organization’s understanding of the marketplace and consumers needs.

With the launch of the Social Media Command Center, Arlanis Reply, aims to increasingly support companies in the complex transition from traditional customer relationship management (CRM) to a customer-driven, pervasive relationship model.

Arlanis Reply, the Reply Group’s company specialising in Salesforce solutions, is the first Salesforce partner in Germany who has a Social Media Command Center in place.

Arlanis Reply

Arlanis Reply is the Reply Group company that specialises in planning, producing and integrating Salesforce.com’s solutions and services. Arlanis Reply supports companies through the switch from traditional CRM systems towards processes, strategies and tools to implement digital and multichannel CRM solutions. As Platinum Partner for Salesforce.com, Arlanis Reply has developed significant experience dealing with important EU realities, thereby consolidating a best practice approach on an international level. Thank to its experiences in the migration and integration of CRM solutions and to its abilities in the design of Cloud SaaS (Software as a Service) and PaaS (Platform as a Service) architectures, Arlanis Reply provides end-to-end services ranging from the migration towards SaaS CRM solutions up to the development and implementation of a comprehensive plan of Digital CRM, including social media marketing as well as social media listening and monitoring. Arlanis Reply is the first Salesforce.com partner to open a Social Media Command Center based in Germany at the Monaco Reply offices.

RELATED CONTENTS

12.12.2013

News & Communication

Arlanis Reply opens the first Social Media Command Center in Germany powered by Salesforce Radian6™

Arlanis Reply, the Reply Group’s company specialising in Salesforce solutions, opens in Munich its first Social Media Command Center powered by Salesforce Radian6. The Center is a dedicated area where brands can listen and engage in social conversations.

18.12.2013

Press Article

Social media command center opened in Munich

Arlanis Reply has opened the first social media command center in continental Europe, offering companies an opportunity to listen in on relevant global online discussions of their brands.

e-mobility

Case Study

Digital Charging Solutions

HYPER-PERSONALIZED EXPERIENCES
FOR FUTURE MOBILITY


Digital Charging Solutions as key global driver of the transition to electric mobility relies on Syskoplan Reply. DCS chose Syskoplan Reply as their trusted partner for the implementation of SAP Sales Cloud as well as the SAP marketing solution Emarsys as backbone of this optimization process.

 
 
 
 
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