Smart Maintenance

The solution to support and manage maintenance
operations and training processes for industry 4.0.


Industrial machinery and automated production plants are increasingly sophisticated and complex systems, and working on them requires specialised training that can often be carried out only close to the intervention areas. Equipping technical staff with digital tools able to structure information directly in the intervention context optimises the training process, speeds up the remote integration of new professionals, and improves the quality of interventions by helping to reduce downtime due to human error.


To face this challenge, Reply developed Smart Maintenance: a modular and intuitive solution able to work on both Mobile devices and Mixed Reality headsets. The tool makes it easy to bring digital documentation, instructions and IoT data directly to the intervention area, speeding up the operational and training processes carried out by technicians: with a simple and intuitive visual interface combined with a no-code authoring tool, it allows the end user to quickly create, schedule and monitor working or training tasks. In particular, the solution is able to quickly identify problems and act on their resolution on the field: this increases worker productivity and safety, and ensures quick and easy access to digital information, improving the entire maintenance control process.

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    Smart Maintenance is accessible as an app developed for mobile devices: in addition to being portable and adaptable to any type of device, the app guarantees extreme scalability.

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    Smart Maintenance can be installed on various types of wearable devices that support the XR: thanks to Hololens technology, the solution ensures maximum immersion in the work situation, allowing users to be hands-free.


This digital transformation tool offers a set of features in order to manage maintenance processes, knowledge transfer, and simplify operators' tasks on the field, being easily integrated into existing environments and systems.


Smart Maintenance is Reply's answer to the need for digital transformation and workforce enhancement through immersive technologies, always keeping human capital at the heart of the solution. The main benefits of the solution are:
Improving the execution accuracy reducing downtime costs
Enhancing worker safety with localised digital information and training pills
Training employees to new positions faster
A fast and selective content distribution to internal and external collaborators
• Allowing hands-free job execution on complex components with the aid of digital guidance

Smart Maintenance is designed to meet the different needs of users and to adapt to different tasks thanks to the flexibility of the no-code Admin console.


This all-in-one solution enables content authoring and procedures deployment from a user-friendly back-end. Thanks to its modular approach, it can then be executed from different devices, such as headsets and smartphones, allowing the different users to increase workforce and resilience.

The resources that can be associated with the solution are of various types, and include, among others: text, video, 3D models and IOT data. This set of information, available directly in the intervention area, allows the development of a single procedure that is always updated in real time, facilitating the learning and maintenance processes.

On the one hand, the console admins can take care of the management at authoring level, determining the creation and management of procedures and the scheduling of activities; on the other hand, the information can be used on the various associated devices, such as mobile apps and headsets. The flexibility of Smart Maintenance enables the tool to be used by different company figures, who have very different tasks: from plant managers and operations managers to inspectors and field workers.


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    Cluster Reply is the Reply Group Company specialized in consulting services and systems integration on Microsoft technologies. The Company is focused on innovation and offers Microsoft solutions, both cloud and on-premise, in the areas of Modern Workplace, Business Applications, Applications and Infrastructure, Data and AI. With over 20 years of experience working with Microsoft, Cluster Reply is able to help its customers to choose the best Microsoft solutions, thanks to its Microsoft certifications and a distinctive knowledge of the market and its processes. Industry 4.0 revolution may leverage on Microsoft IoT and Data platform that with cloud and edge technologies helps customers to transform factories into Connected Smart Factories and products into Intelligent Connected Products. Cluster Reply supports customers into Digital Transformation and adoption of new technologies, optimizing Smart Factories processes and enhancing products with new added values services.

  • Infinity Reply specializes in 3D visualizations and the development of customized XR solutions. Based on the latest VR, AR and MR technologies as well as 3D visualization solutions. Infinity Reply enables innovative storytelling and interactive product communication. The portfolio includes XR consulting services, the development of creative and technological concepts, the production and implementation of content based on established technologies, data formats and interaction devices. Possible applications include product design and development, marketing and sales, training and service, and entertainment. Infinity is Microsoft Mixed Reality certified partner.