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Thanks to RPA, company data can always be kept up to date without spending a lot of time on research
The smart search creation reduces manual effort and saves the employee a lot of time, which they can spend on the customer instead
The more structured processing of the data means it can be used effectively in exploration and analysis
The use of OCR increases the hit rate, so additional information, on menu content for example, can be extracted from tagged images
The bot can be used not only for lead management, but also for updating existing customers' contact details
4brands Reply specializes in the consumer goods industry and supports companies in the design of their individual digital transformation processes with innovative IT technologies. 4brands Reply's approach focuses on the consumer with his Customer Journey, which covers the entire value chain of the company. The offer includes process consulting and system integration for the core areas of Customer Experience Management, Revenue Growth Management, management of Demand-driven Supply Chains, Enterprise Management and management of a Digital Data Platform.
Macros Reply is an expert in digitalization and automation of business processes for insurance companies and financial service providers. In order to meet their high standards, Macros Reply develops flexible and configurable software for the core functionalities, enhanced with solutions from selected, tested and long-term partners. Using innovative technologies such as Process Mining, Robotic Process Automation (RPA) and Machine Learning, Macros Reply helps its customers in their transformation into modern, fast acting companies: Relieve the processing from routine work and support value-adding activities, with benefits for the customer in significantly reduced processing times. Macros Reply also stands for: ECM, transaction processing & DMS, distribution rules, workflow & process management, eFiles and ePostboxes, and archiving.