Macros Reply digitizes and automates the business processes of insurance companies, banks / financial service providers, subsidies and companies in the energy industry.
The basis is the evaluation of the existing process landscape using
Process Mining and the subsequent optimization of the
modular ECM suite
Macros eWorkplace for the seamless
document and communication cycle. Every step of customer communication is supported in a consistent and intelligent manner: from
Input Management via individualized forms or with
indexing (OCR/ICR), automatic
distribution to the appropriate mailbox, processing with the aid of
eFiles and ePostboxes to
Output Management back to the customer.
As a further result of
Process Mining, Macros Reply implements robots using
Robotic Process Automation (RPA) to relieve the employees of monotonous and repetitive tasks and finds implementation options for an adequate use of
Machine Learning Mechanisms. Macros Reply stands for: Process digitization and automation, transaction processing, eFiles and ePostboxes, intelligent incoming mail distribution, Robotics & RPA, Process Mining, Predictive Analytics, electronic archiving.
These and other client's rely on Macros ReplyGothaer Versicherungen • Barmenia Versicherung • Basler Versicherung • BHW/Postbank • Helvetia Versicherungen • Landesamt für Finanzen Bayern • Merkur Versicherung • Münchener Verein Versicherungsgruppe • LVM Versicherungen • Rheinland Versicherung • WWK Versicherungen
ECM/DMS standard products and add-ons for digital, efficient and media disruption-free business processes- Process Mining, RPA and Machine Learning- DMS, post box, eFiles, workflows and BPM- Digital communication and automated distribution- Omnichannel text and output management- Integrations and basic technologies- Semantic search, Big Data, analyses & monitoring- Storages & electronic archiving
Macros Reply accompanies its customers in discovering, using and further developing their own automation capabilities and implements all RPA projects together with them: trains and coaches their employees, provides frameworks and methods and is available as an on-demand expert for questions - from the process selection via the structure of the CoC / CoE up to the operation.
Macros Reply industry solutions: merging specialist knowledge, IT and RPA in various industries.- InsuranceSuite + rPA- BankingSuite + RPA- PublicSuite + RPA - Macros for energy industries and others