Cyber Security Operation Center

Reply's dedicated Premium Security Services facility that operates 24/7 to ensure timely and optimal incident prevention and management.

Reply's Cyber Security Operation Center (CSOC)

This facility specialises in supplying premium-level security services, customised to fit each client’s own processes, requirements and the specific threats that characterise the sector in which it operates.

Reply’s Cyber Security Operation Center (CSOC) acts as a veritable "control tower", staffed around the clock, 365 days a year, by a team of security analysts and system engineers. Early identification and real-time management of security incidents are factors of primary importance in ensuring that organisations benefit from adequate protection for their networks, data and services.

At the Cyber Security Operation Center (CSOC), a team of experts carries out real-time monitoring activities, security assessments and security system management.

The services offered utilise a new security monitoring model built around a first-level support team of highly specialised analysts. Even at the first level of support, the model allows response times to be reduced and the necessary countermeasures to be applied more quickly.

Cyber Security Operation Center - H24x365 days a year protection

The analysts' work starts with the "Before" phase in which the exposed area is analysed and the most advanced technologies are adopted. The next phase is "During", where through the tools of the CSOC the attack is intercepted and blocked. The final phase is "After". In this phase the countermeasures are put in place to prevent future risks.

Discover the Cyber Security Operation Center

Cyber Security Management

Our Cyber Security Management services are designed to guarantee “core” security management services for the client. The security monitoring service represents the principal means of identifying and handling security incidents.

The service relies on collecting and correlating events arising from the client’s infrastructure, systems and applications. All of the information is collected by our Advanced Security Analytics platform, which facilitates the analysis of events from a variety of sources and from different customers.

Fraud Management

The proliferation of online and multi-channel services has seen an increase in fraudulent activity, in terms of volume and complexity. Such practices generally involve the attempted theft of identity, personal details or other information that can be used to commit fraud.

Our Fraud Management services are focused on detecting and analysing malware on a variety of devices, identifying and closing down clone sites that are used for phishing campaigns, analysing fraudulent financial transactions and, in the case of complex fraud, responding to security incidents through measures including forensic analysis.

Managed Network Security

The aim of our Managed Network Security services is to provide operational management of network infrastructures. This allows network structures to be managed in a unified way, bringing consistency to the access and administration systems associated with service facilities operated by the Cyber Security Operation Center’s clients.

A single management console allows system engineers to act in a structured and organised fashion, both when handling incidents and when carrying out either regular or special administration tasks such as patching, tuning or applying changes.

Enterprise Mobility Services

Our Enterprise Mobility Services assist clients in the management of mobile devices and applications to ensure full compatibility with mobile device management platforms while complying with security principles.

In response to the increasing use of personal devices within the enterprise (BYOD or “bring your own device”), the Cyber Security Operation Center supports clients in developing their BYOD strategies and delivering end-user computing services. The aim is to maximise potential benefits without neglecting issues related to security practice compliance.

A specific range of services differentiated for major industries

The Cyber Security Operation Center team at Communication Valley Reply, originally created to respond to security incidents at banks and financial institutions, now offers its assets and expertise to organisations operating in other equally complex environments such as the retailmanufacturing and utility sectors.

Security for the finance world

The banking sector is one of the most mature industries in terms of its awareness levels and the measures required to address IT-related risks. With the help of services such as fraud prevention, anti-phishing and advanced security analytics, as well as our activity in researching and analysing the latest generation of malware attacks, the Cyber Security Operation Center enables clients to stay up to date with preventing and countering emerging threats.

Security for the manufacturing industry

Automation and security are unfortunately not keeping pace with one another. Currently, factory production lines are often monitored to assess their efficiency and output, but only rarely from an IT security perspective. To respond to the demands that characterise the manufacturing sector, our Cyber Security Operation Center provides a range of services designed to monitor and address the threats involved. Particularly relevant aspects include Cyber Security Management and Managed Network Security.

Security for the retail sector

An organisation's corporate brand constitutes one of its most important assets and can represent the main point of differentiation and competitive advantage. To respond to the threats that exist, our Cyber Security Operation Center provides managed services relating to: Counterfeit activities, so as to verify the presence of products for sale on unauthorised sites; Mobile Application Hunter services, monitoring the unauthorised presence of company brands or logos within mobile apps distributed via official and unofficial app stores; Web and social media monitoring, to identify any content that could negatively affect a company's image and business; Domain monitoring, to defend against the challenges of cybersquatting.

Security for the utilities market

The concept of monitoring is nothing new for organisations in the utilities sector. This is because close supervision of facilities and of distribution networks is a fundamental prerequisite for ensuring the proper functioning of services provided to customers. Our Cyber Security Operation Center provides the utilities sector with end-to-end support through services such as: Vulnerability assessment and network hardening through facility deployment activities, re-protection of networks from a security perspective and implementation of security protocols; Monitoring and management for facilities as well as applications; Advanced services to defend against malware and APTs (advanced persistent threats).

Communication Valley Reply


Communication Valley Reply is the Reply Group company that specialises in the provision of managed security services. Through its Cyber Security Operation Center, which is ISO27001 certified and operates on a 24/7 basis, 365 days a year, the company provides business continuity and fraud prevention to both mid-sized and large organisations. The services offered by Communication Valley Reply include system and security monitoring, remote SIEM management and optimisation, log management, security device management and network device management. In addition, Communication Valley Reply supplies highly specialised banking fraud detection services that allow online fraud incidents to be identified and the necessary countermeasures to be taken, as well as IT operations packages that allow entire systems to be outsourced on a 24/7 basis. Communication Valley Reply works closely with major research bodies, international universities and the main technology partners in the sector, with the aim of setting the European benchmark for managed security services.

Cyber Security
Operation Center


Via Robert Koch 1/4,
20152 Milan, Italy


+39 02 535761

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