OpenLearning©, the proprietary Learning Management System of Digit’Ed, enhances the onboarding process with an intelligent AI assistant.
Discover how Digit’Ed has introduced an AI assistant that simplifies and automates course registration, providing users with a more straightforward and immediate experience, with smooth and real-time interactions.
,allowExpansion)
The Challenge
Simplify and speed up the management of registrations, easing the operational burden on the team and improving the user experience.
Scenario
Towards a smarter and more efficient training
Digit’Ed, a benchmark for corporate training in Italy, transforms the needs of organisations into tailored learning experiences. It does this by leveraging a solid wealth of skills, cutting-edge technologies, and a constantly evolving network of partners to support each entity in its growth.
To make administrative processes more agile and responsive, a solution was needed to automate repetitive tasks, simplify interaction with systems, and ensure operational continuity. All of this without ever compromising security and reliability.
The solution
An intelligent conversational assistant to simplify registrations
Storm Reply has developed an AI Assistant for Digit’Ed that simplifies the management of registrations in a conversational manner, ensuring security and efficiency. The solution is integrated within OpenLearning©, Digit’Ed's proprietary Learning Management System (LMS), designed to support structured, scalable, and data-driven onboarding paths. Based on generative AI, the assistant interprets requests in natural language and automates the end-to-end process, integrating with Digit’Ed's systems for access to the database (users, courses, training entities, and registrations). During the interaction, it collects, verifies, and validates information, and once the checks are completed, it finalises the registration of one or more users directly in Digit’Ed's systems.
HOW WE DID IT
Scalable architecture, generative AI, and secure integration
The solution was developed through a complete re-engineering of the existing application, aiming to ensure performance, maintainability, and scalability. It is based on a containerised architecture on AWS, managed through Infrastructure-as-Code (IaC), and on a multi-agent orchestrator of generative AI that automates the registration process, guiding the user in the collection and validation of the necessary data until the operation is completed. Integration with Digit’Ed systems allows access to the database in read mode for checks, controls, and in write mode to finalise registrations. The system is designed with high standards of security and compliance, ensuring traceability and protection of interactions, and is accessible through an intuitive conversational interface integrated with existing platforms.
,allowExpansion)
The benefits
An optimised management of enrollments,
integrated into OpenLearning©
The solution developed by Storm Reply has made the enrollment process for training courses faster, more stable, and intuitive. Thanks to the use of natural language, conversational memory, and secure integration with internal systems, the user experience is now smoother, continuous, and easier to manage. The AI assistant also represents one of the evolutionary elements of OpenLearning©, the LMS of Digit’Ed, which integrates technology, AI, and user experience to make training simpler, more effective, and measurable. Among the main results achieved:
90% reduction
in response latency
for smooth and real-time interactions
35% reduction
in average registration time
thanks to the complete automation of the flow
50% reduction
in code size
with a more streamlined and easily maintainable application
Digit'Ed is currently the largest training center in Italy and one of the major players in the sector at European level. It has 500 professionals, 19 locations throughout Italy, a library containing more than 1,800 digital training titles, over 600 hours of ready-to-use training, a network of 1,400 teachers with managerial and academic backgrounds, more than 500,000 people trained each year, and over 3,300 client companies. It was founded with a clear mission: to support the growth of human capital by building excellent training experiences that contribute to the development of the country. It does this by investing in cutting-edge methodologies and technologies to ensure the growth of each individual and the community.
Storm Reply is the company of the Reply Group specialized in the design and implementation of cloud-based services. As an Amazon Premier Consulting Partner, Storm Reply supports a wide range of medium and large clients in Europe in managing their systems and applications on AWS. With extensive experience in IaaS, SaaS, and PaaS services, Storm Reply provides a series of end-to-end services for cloud adoption, the implementation of new applications, and the management of services in a cloud environment.