Survey

Intelligent Process Automation Survey

Lo stato dell’Intelligent Process Automation nel mercato europeo

Reply è leader nel mercato dell’Intelligent Process Automation (IPA) e supporta i propri clienti nell’adozione di queste tecnologie.

Poiché si prevede che questo mercato continuerà a crescere, Reply ha deciso di lanciare un’indagine per valutare lo stato dell’IPA nel mercato europeo.

Tutti i partecipanti riceveranno il rapporto completo con i risultati di questa indagine.

IPA, un abilitatore strategico

Si prevede che l’Intelligent Process Automation (IPA) anche per il 2021 continuerà a rappresentare un abilitatore tecnologico strategico per la competitività delle imprese. L’IPA, anche nota come HyperAutomation, nasce dall’unione di differenti tecnologie nel campo dell’Artificial Intelligence: dalla Robotic Process Automation, al riconoscimento ottico dei caratteri, dall’elaborazione del linguaggio naturale (NLP), allo Speech-to-Text, passando per Chatbot e Virtual Agent in grado di supportare la human workforce in numerose attività, dai compiti più semplici, fino a complesse operazioni end-to-end completamente automatizzate.

Negli ultimi anni l’adozione delle tecnologie di IPA è aumentata considerevolmente grazie al vantaggio commerciale distintivo che è in grado di offrire. Poiché la riduzione dei costi è il beneficio più ricercato, l’IPA è stata implementata per contenere i tempi di produzione e di delivery, migliorare la resilienza aziendale durante la pandemia da Covid-19, rafforzare la compliance rispetto agli standard di qualità e ridurre in modo significativo l’errore umano.

Alla velocità con cui oggi si sta diffondendo in tutti i settori e in tutte le funzioni aziendali, l’IPA è destinata a innescare una grande rivoluzione nel modo di lavorare moderno.

PERCHÉ PARTECIPARE A QUESTA INDAGINE?

Con il tuo contributo, ci aiuterai a disegnare un quadro più esaustivo degli obiettivi, delle tecnologie e degli ostacoli riferiti alle iniziative di IPA in tutta Europa.

In ogni paese (Italia, Germania, Austria, Francia, Belgio, Lussemburgo, Regno Unito) saranno estratti tre partecipanti a cui Reply offrirà un “IPA Assessment” gratuito per la loro azienda.

Intelligent Automation Survey

Contact Details
First Name *
Last Name *
Email Address (Please enter your business mail address) *
Role *
What is the industry of your company? *
Other Industry of company
Country *
Status of the automation programme
Is there an RPA automation programme within the company? *

If yes, how long has it been running?
How many processes have been automated
In which business function has automation been focused?







Core Processes
Which business function has never been involved in automation initiatives?







Why?
How satisfied are you about the automation programme?





Which RPA technology is being used within the company?







Other RPA technology
Does your company focuses more on Attended or Unattended automation?

How satisfied are you about the automation technology in use?





Are Artificial Intelligence technologies being used within the automation programme?

If yes, which ones AI technologies?




Other AI technologies
Other Automation Initiatives
Are Process Mining technologies being used in the company?

If yes, which ones Process Mining technology?









Other Process Mining technology
Are Intelligent OCR technologies being used in the company?

If yes, which ones OCR technology?








Other OCR technologies
Do you combine OCR with RPA?

Are Low Code Application Development technologies being used in the company?

If yes, which Low Code Application Development technology?







Other Low Code Application Development technologies
Do you combine Low Code with RPA for end-to-end process automation and human-in-the-loop?

Are Analytics Process Automation or Data Science and Machine Learning platforms being used in the company?

If yes, which ones Analytics Process Automation or Data Science and Machine Learning platforms?











Other Analytics Process Automation or Data Science and Machine Learning platforms
What is the biggest challenge for IPA / Machine Learning?






RPA Strategy
Which organisation has the ownership of the RPA Center of Excellence?
Other organization
Which drivers are considered for deciding whether to automate a process?
FTE Reduction
Improve Compliance
Improve customer experience
Minimise error and risk
Operational efficiency
Optimise Workforce productivity
Outsourcing costs reduction
Strategic initiative
Tactical solution
Which are the limiting factors to the growth of the Automation Programme?





Other limiting factor
What are the reasons that have prevented an automation program from being implemented?
How do you plan the budget for your process automation pipeline?
Who pays for the processes that are automated? The CoE or the business?

How much do you think is the efficiency gain when adding Intelligence to RPA?
How do you measure the effective benefits introduced by the automations deployed? Do you keep track of FTE staffing or outsourcer costs with HR and Finance?
Do you plan to build or increase professional skills internally to eventually develop automations autonomously?

How do you plan to do so?

Are you planning to introduce a Citizen Developer programme to extend the development capacity beyond the existing professional developer team?

Future of the automation programme
In 2021 your company will spend more or less on intelligent automation (RPA / IPA) initiatives?
Which other technologies will be adopted within the automation programme?





Other technologies will be adopted within the automation program
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