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Industrial forklift trucks are complex vehicles that are configured to fit the demands of the customers they are sold to. In addition to the standard equipment, each model is delivered with optional additional features. These include hardware features, such as different load fork variants and rotating driver’s workstations as well as software features, such as limiting the speed via a switch.
Over the lifespan of a truck, which is an average of eleven years, customer requirements can however change as new challenges arise. Additionally, over their lifecycle, trucks can also be rented to several customers, each with their own needs. This is when new software features need to be installed on trucks after they have been sold.
When an order is triggered, the e-commerce platform communicates with the backend systems of the Linde Material Handling digital platform. This creates a so-called desired state which describes the changes to be applied to the truck software. Concept Reply supports Linde in this digitalization initiative by helping connect the trucks to the cloud and managing the data in the Digital Twin as well as connecting it to the e-commerce portal.
The services which Concept Reply provides range from technical consulting to frontend and backend implementation. At the same time, Concept Reply is responsible for the cross-team coordination and for the methodic implementation of agile product development. The consultants support the requirement engineering process and optimize the collaboration between business stakeholders, UI/UX designers, developers and testers.
Linde Material Handling GmbH, a KION Group company, is a globally operating manufacturer of forklift trucks and warehouse trucks, and a solutions and service provider for intralogistics. With a sales and service network that spans more than 100 countries, the company is represented in all major regions around the world.
Concept Reply is an IoT software developer specialised in the research, development and validation of innovative solutions and supports its customers from the automotive, manufacturing and smart infrastructure industry as well as other sectors in all questions relating to the Internet of Thing (IoT) and cloud computing. The goal is to provide end-to-end solutions along the entire value added chain: from the definition of an IoT strategy, testing and quality assurance to implementing a specific solution.