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Digital Experience

Number One in
Digital Experience

Reply tops the BVDW ranking
for the fourth time in a row

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Privacy

I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

A holistic, personalised customer experience

We are leveraging the full potential of creativity, data and technology in order to help our clients design and build holistic experiences that enable human-centric business growth.

The combination of IT and customer experience is one of the key success criteria for the implementation of sustainable digital strategies. Transformation processes towards new digital business models and digital experience projects are becoming increasingly complex. We rely on innovative technologies, data-driven insights and creativity. We meet the complex challenges of our clients with highly efficient, integrated solutions that are developed by industry-leading experts in our corporate network. In this way, we increase the efficiency and effectiveness of marketing and open up the possibility for companies to create a completely new, personalised customer experience for their customers.

The shift of interactions from the physical to the digital not only demands the development of technical functions - it requires the rethinking of business models.

The adaptation of new digital technologies is currently at the top of the corporate agenda. This includes, for example, the topic of the Metaverse: A broad technology stack is needed for digital business models in the metaverse. It involves competences in the design of virtual environments and digital twins, the development of 3D real-time content, spatial computing and blockchain technologies to enable the use of NFTs (Non Fungible Tokens). In the future, the use of artificial intelligence will also be necessary for a successful customer experience in order to address customers individually, to create precise analyses and predictions and to react agilely to market movements. This is why companies benefit from providers like Reply who understand how to combine technology and creativity.

New digital business models and services

DIGITAL CONSULTING SERVICES

DIGITAL AGENCY SERVICES

DIGITAL TECHNOLOGY SERVICES

DATA &
STRATEGY

  • Trend detection & monitoring
  • Brand Strategy Customer Journey & CX Research
  • CX Strategy (incl. Corporate Strategy, Product Strategy) KPI modeling
  • Conversational Strategy
  • Content Strategy Architecture & IT Strategy
  • Data Science
  • Analytics
  • Artificial Intelligence & Machine Learning

CREATIVITY &
USER EXPERIENCE

  • Service & Product Design
  • UX Research
  • UX Design
  • UI Design
  • Copywriting
  • Corporate Design
  • VR & AR
  • Brand Identity & Experience
  • Campaigns & Storytelling
  • Creative, Video & Shoot Production
  • Gamification & Game Production

COMMUNICATION &
ACTIVATION

  • Digital Advertising / Paid & Owned Media
  • Social Engagement/ Social Media
  • Display / Programmatic
  • Performance Marketing
  • SEO & SEM
  • CRM
  • Marketing Automation
  • Loyalty
  • Content- Generation Distribution, Management

DEVELOPMENT &
INTEGRATION

  • Architecture
  • Prototyping/MVPs
  • Product & Brand Sites
  • DXP, CMS, DMP, Asset Management
  • Corporate Portals & Ecommerce platforms
  • Service Ecosystems
  • Mobile Solutions/native Apps & Connected Products
  • Voice & Machine Interfaces
  • 3D Integrated Solutions
  • Digital Signage
  • Infrastructure / DevOps

Reply on top position again

Based on the renowned Internet Agency Ranking of the German Association for the Digital Economy (BVDW) Reply - Digital Experience is the largest company group for the fourth time in a row. Providing full-service in the field of Digital Experience, Reply was able to provide the right answers to the complex questions of the time, helping brands to quickly adapt to new challenges and remain truly relevant to their customers.

ABOUT THE RANKING
The BVDW ranking is the industry barometer of the German internet agency landscape. It has been conducted annually since 2001, listing providers whose core business is the conception, creation and technical realisation of digital solutions according to their annual turnover.

Press release

The German Association for the Digital Economy (Bundesverband Digitale Wirtschaft e.V., BVDW) is the central body for the representation of interests of companies that operate digital business models and whose value creation is based on the implementation of digital technologies. As the driving force, guide and accelerator of digital business models, the BVDW represents the interests of the digital economy towards politics and society and campaigns for the creation of market transparency and framework conditions that encourage innovation.

Related Content

AR & VR

Best Practice

METAVERSE

The Metaverse is the next iteration of the internet, supporting ongoing online 3D virtual environments where the world’s publicly accessible virtual experiences, real-time 3D contents and other related media are connected and accessible through VR/AR, as well as through classic devices such as PC or mobile.

Merging the physical world with virtual experiences

METAVERSE 0

Virtual Reality experiences

Brochure

Haptic Products for Virtual Reality and Spatial Computing

Reply tested the most innovative haptic products available on the market: gloves, suits and VR devices that enable fully immersive experiences.

Haptic Products for Virtual Reality and Spatial Computing 0

Qualtrics

Case Study

B. Braun: Software based Cross-Channel communication

Together with Syskoplan Reply, the medical technology and pharmaceutical company B. Braun has introduced Qualtrics as a new experience management solution. Qualtrics enables effective and efficient Cross-channel communication at B. Braun. In addition to integrating Qualtrics into the existing CRM, Syskoplan Reply also laid the foundation for a global rollout and independent further development of the system by B. Braun.

Digital Experience

Case Study

A revolution in content production

The triumph of social media and the trends towards personalised customer communication are increasing the demand for image and film content almost immeasurably. For the customer Opel, Reply has developed an innovative solution to create content from a uniform data model for various communication channels.

AICX Trend Research

Research

The AI-enhanced Customer Experience

Empowering your organisation with an AI-oriented approach can support you in effectively reaching your customers and building an increasingly personalised user experience.

Reply’s data-driven research has tracked and measured the most compelling trends in the field of Artificial Intelligence for Marketing

The AI-enhanced Customer Experience 0

Digital Experience

Research

Once again a Leader in Digital Experience Services

The market study "Providers of Digital Experience Services in Germany" carried by the market research company Lünendonk acknowledges Reply again as one of the top three leading full-service providers for digital experience services (DXS).

Once again a Leader in Digital Experience Services 0

REPLY MARKET RESEARCH HUB

Research

(BEYOND) DIGITAL MARKETING

The goal of this research is to share some insights into how marketers are tackling the different challenges coming from Coronavirus and the strategies they are using to thrive.

An overview on the growing dominance of Big Tech, the market response to MarTech, the importance of Data and Ethics

Customer Contact

Case Study

DIGITAL CUSTOMER CARE TRANSFORMATION

Vodafone leveraged Reply to accelerate the development of TOBi globally and demonstrate the value of digital customer contact channels through a data-driven approach.

Reply is working with Vodafone to bring data to the forefront

CRM & Customer Experience

Best Practice

CRM and CX with Reply

Reply's approach to the CX journey is based on a “symphony orchestra” which ensures that every element is connected and optimised – from the CX architecture, to digital design and UX. This approach allows Reply to understand, design and implement complex CRM and Customer Experience solutions.

Reply is a Leader in 2021 Magic Quadrant for CRM and Customer Experience Implementation Services Worldwide

CRM and CX with Reply 0