Data Reply Enhances Decision Lab’s Operational Efficiency with Cutting-Edge AI Knowledge Bot

16 April 2024

Data Reply, a Reply Group Company Specialising in Advanced Analytics, AI, ML, and Data Processing Services, has successfully implemented an AI-driven Knowledge Bot, DL-assist, at Decision Lab. This strategic initiative is a testament to Data Reply's commitment to delivering state-of-the-art solutions in advanced analytics and data processing.

Aanand Davé, Chief Solutions Officer at Decision Lab, lauded the collaboration: “Working with Data Reply on the co-development of the DL-assist PoC and its integration into our workflows has been an enriching experience. Their proficiency in deploying generative AI has produced remarkable results - bringing together knowledge silos and breaking down barriers to knowledge access with ease of use. We are looking forward to working alongside Data Reply on further refinement of DL-assist to improve operational efficiency.”

Decision Lab, an award-winning company known for its innovative approach to data science and artificial intelligence, faced the challenge of integrating disparate business functions, which led to information silos. This organisational structure not only hindered efficient workflow management but also impeded innovation, growth, and customer satisfaction.

Data Reply's response was the development of DL-assist, a sophisticated AI Knowledge Bot using Retrieval Augmented Generation (RAG) technology. This solution was designed to facilitate seamless access to information across Decision Lab, ensuring that expertise and knowledge are readily shared among various teams, regardless of their specialisation.

The implementation of DL-assist involved a meticulous process of integrating data from various sources within Decision Lab, such as Slack channels and SharePoint. This consolidation has transformed the way their teams access and utilise information, leading to enhanced decision-making and greater efficiency across the board.

DL-assist stands out for its ability to understand and respond to queries in a human-like manner, thanks to its advanced Large Language Model (LLM). The AI Knowledge Bot has been instrumental in breaking down information barriers within Decision Lab, fostering a more collaborative and innovative work environment.

This deployment is a clear indication of Data Reply’s innovative capabilities in AI and analytics. It also underscores the company’s dedication to providing solutions that not only address complex technological challenges but also deliver tangible business benefits.

Data Reply continues to push the boundaries in AI and data science, providing transformative solutions to its clients. DL-assist is a prime example of how Data Reply’s expertise can lead to significant improvements in business processes and operational efficiency.


Reply [EXM, STAR: REY] specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the Internet of Things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors. 

Data Reply

Data Reply is a Reply Group company, a premier AWS partner, offering a broad range of advanced analytics, AI ML and data processing services. We operate across different industries and business functions, enabling our customers to achieve meaningful business outcomes through the effective use of data, accelerating innovation and time to value.   

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