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In the context of uncertainty and continuous evolution that we are living today, companies need to communicate effectively to their customers, guarantee employees’ safety and effectively plan business continuity.
Companies need to provide alternatives to support new relationship models based on digital solutions which lead interactions with users through the latest technologies.
Employees need to be equipped with multichannel solutions to securely book their return to workplaces, and at the same time companies should manage space availability and booking, as well as sanitization and employee health conditions monitoring through device integration.
The first solution is based on a customization of Salesforce Community Platform with a portal with different functionalities that companies can use to:
To effectively and timely manage the evolving communication needs, during a crisis and post-crisis phase, the portal can be enhanced with customizable dashboards to increase visibility and monitoring. The portal provides customer support functionalities such as a chatbot to respond to customers’ requests, a dynamic and personalized Knowledge Base to provide pre-configured information and the possibility to open tickets to the customer support team.
The portal can be customized with a scheduling assistant to book a physical or digital appointment or to manage bookings for different reasons, such as an in-store visit in compliance with the new sanitary indication.
The second solution is a mobile app supported by a governance board to securely manage occupancy of public space such as offices, agency, magazines and stores.
The mobile app is based on Salesforce Lightning Platform and has the following functionalities:
The app helps employees to securely return to their workplace while guaranteeing the necessary safety measures and the effective management of resources and prevention activities.
These digital solutions allow companies to restart their business providing the following benefits:
Arlanis Reply supports companies to implement and customize both solutions based on industry specifics, providing a fast and effective adoption of an enterprise grade solution based on the worldwide #1 CRM cloud-based platform. Improving customer relationship through trustworthy communication and seamless visibility enhances the company’s reputation and brand awareness. Providing an easy to use, lightweight solution Arlanis Reply supports its and its customer’s employees with an intuitive mobile app guaranteeing peoples’ safety and adhering to government guidelines.
Both solutions can be adopted by existing Salesforce clients but can also be provided as standalone tailor-made solutions.