Case Study

Journey to low-code

Speed, fast deploy, simple maintenance, security and scalability: these are the key features of the low-code solution we implemented in an Italian banking institution.



An unstructured application ecosystem

A big player in the Italian banking scenario needed to tackle the challenge of a poorly optimized application ecosystem that had requests coming from different business offices, which had been addressed over the time in an unstructured and time-consuming way. This had resulted in a redundant number of temporary applications, technologically heterogeneous and with several associated threats: high operational risks, fragmented technologies not aligned with current standards, low IT governance, data proliferation and endless manual operations.


Organize heterogeneous data from different teams and IT systems


Our implementation roadmap

We worked with the client for two months to define the status quo, understand criticalities and highlight points of attention. Ki Reply accepted the challenge with two main goals in mind:


The standardization of the data input and data access processes


The development of a low-code platform easy to integrate with third-party systems

Since the banking institution had more than 70 applications of different nature and formats, it became necessary to plan an implementation roadmap, grouping the various Apps by relevance and similarity, in order to optimize sharing and reusability. Then, we needed to consider where and how to store data and applications. Given the highly complex context, we decided that a cloud solution would be the ideal one because it ensured maximum centralization, security and scalability. 

The solution

Reshape the existing application portfolio adopting
a low-code approach

With our support, the Italian bank institution chose the low-code OutSystems platform to tackle the problem because it guaranteed security, fast implementation, multidisciplinary team collaboration and centralization. This solution allowed the creation of broadly customizable applications while maintaining a centralized structure and maximum data and governance security.

OutSystems offered ready-to-use components for rapid design and implementation of front-end and back-end elements plus an easy way to integrate with third party systems. It also incentivized and guided the developer to use best practices, including creating applications from reusable modules. 


Agility and speed of development 

The solution enabled a total compliance with Gartner’s Composable Business Architecture concepts for maximum agility and speed of development.


reduction of development time


applications standardized and grouped


weeks after the first MVP was delivered

Data from all applications were piped into a single data hub to optimize processing and extraction, while keeping data governance aligned and eliminating redundant flows identified during our analysis. OutSystems offered a fully cloud integration, which allowed the Italian bank to store and manage all data and information in an easy, secure and scalable way. The flexibility of the platform allowed us to create integration modules for a smooth interconnection with third-party-systems.

KI Reply


Ki Reply is a new company within the Reply Group that was born with the ambition to change the world of software development and challenge the status quo regarding the development model used to date to build digital products and services for our customers.
We were born with this goal in mind, in order to help our clients to meet the now outsized demand for new digital processes and services, from B2C applications for prospect engagement to onboarding processes for new services, from self-service portals to sales support applications for the agent network. To achieve this ambitious goal, we have defined the lifecycle of next-generation software development that allows the developer to focus on real value-added tasks, optimize all phases of software development, improve IT/Business communication with the creation of the Citizen Developer figure, and ultimately lead to the reduction of project time/costs.