Number One in Digital Experience

Reply is on top of the BVDW Ranking for the third year in a row

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Privacy


I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

Digital Experience paves the way into a Digital Society

Society and with it many businesses have been challenged with drastic changes. Rapid digitalisation has proven to be the key to staying in contact while remaining physically distant. However, moving interactions from physical to digital does not only ask for the development of technological functions – it needs the creation of unique digital experiences along with rethinking business models radically.

Reply is the Number One Digital Experience Provider

Based on the renowned Internet Agency Ranking of the German Association for the Digital Economy (BVDW) Reply - Digital Experience is the largest company group for the third time in a row. Providing full-service in the field of Digital Experience Reply was able to provide the right answers to the complex questions of this time and help brands to adapt quickly to the new normal and remain truly relevant to their customers.

About the Ranking

The BVDW ranking is the industry barometer of the German internet agency landscape. It has been conducted annually since 2001, listing providers whose core business is the conception, creation and technical realisation of digital solutions according to their annual turnover.

Press release

Human Centered Creativity and Technology Innovation

In order to stand out and excel in today’s challenging business environment holistic digital strategies are essential. Reply's Digital Experience offering is based on our belief in the effectiveness of engaging digital experiences created with a focus on the customer and using technological expertise.

CUSTOMER EXPERIENCE BRAND EXPERIENCE EMPLOYEE EXPERIENCE

STRATEGY

Creative & CX
Brand Planning
Design Thinking
UX Research
Innovation Consulting
Data-driven Insights
Advanced Analytics

EXPERIENCE DESIGN

Brand Experience
UX / UI
Service Design
Prototyping
Corporate Design
Storytelling
Creative Production

SOLUTIONS

Brand Sites
Corporate Portals
Service Ecosytem
Commerce Platforms
Mobile Apps
Connected Products
Voice Interface

ACTIVATION

Social Media
SEA / SEO
Programmatic Mkt.
Content
Performance Mkt.
Mkt. Automation
CRM / Loyality

ORGANISATION

Employee Experience
Sales & Marketing
Training & Assesment
Venture Design
Design Management
Agile Coaching
Change Support

IMPLEMENTATION

Tech Consulting
Architecture
Front- & Backend
DXP / CMS
Asset Management
Commerce
Infrastructure DevOps
DRIVEN BY INNOVATION

VOICE & CONVERSATIONAL AI & MACHINE LEARNING MIXED REALITY

The German Association for the Digital Economy (Bundesverband Digitale Wirtschaft e.V., BVDW) is the central body for the representation of interests of companies that operate digital business models and whose value creation is based on the implementation of digital technologies. As the driving force, guide and accelerator of digital business models, the BVDW represents the interests of the digital economy towards politics and society and campaigns for the creation of market transparency and framework conditions that encourage innovation.

Reply's Expertise on Digital Experience

Lifestyle App

Case Study

The new Pam Experience

As one of the biggest German influencers in the field of fitness, health and beauty, Pamela Reif wants to make contact with her fans as genuinely and intimately as possible – and independently from the algorithms of the social media feeds. In collaboration with Open Reply she has found the right way to achieve this: with a dedicated app that allows fans and followers to interact with Pamela exclusively.

The new Pam Experience 0

The Power of Conversation

Best Practice

Dive into the world of conversational interfaces

Chatbots, virtual and voice assistants, and robots are a powerful communication asset, an expression of the brand’s personality and a tool to create emotional bonds with customers and employees. The Reply conversational-first approach would allow for a holistic, top-down perspective of a customer's entire digital landscape, embracing the next digital revolution, enhancing brand safety and dramatically boosting efficiency and customer satisfaction.

Dive into the world of conversational interfaces 0

21.05.2021 - 23.05.2021 / ONLINE

Event

Reply Creative Challenge 2021

The Reply Creative Challenge is a team-based competition open to students and creatives from all over the world who compete in the development of a creative concept assigned by a jury of experts.

challenges.reply.com

FOLLOW THE CHALLENGE!

12.05.2021

News & Communication

Reply Named a Finalist for 2021 SAP® Pinnacle Award in the Customer Experience Category

Reply today announced that it has been recognized by SAP as a finalist for a 2021 SAP® Pinnacle Award in the Customer Experience (Midmarket) category.

Digital Commerce

Research

The next generation of Digital Commerce

Reply is permanently carrying out studies to anticipate trends and explore key-strategies. Emerging technologies and techniques can unlock the potential of digital commerce, turning shopping applications into emotional shopping experiences.

UNLEASHING CREATIVITY AND HARNESSING TECHNOLOGY ARE THE CHALLENGES OF THE FUTURE

The next generation of Digital Commerce 0

Digital Marketing

Article

The Customer Experience Conductor

Pure communication specialists clear the desk for tech-savvy customer experience conductors. Along the customer journey they orchestrate communication and experiences across all touchpoints and offer the customer an all-embracing experience with a brand, product or service – customer-centric, data-based and supported by tools that employ machine learning and artificial intelligence.

The Customer Experience Conductor 0

Digital Experience

Case Study

A modern digital experience for pencils with a long history

Neveling Reply is the International Technical Lead Agency for CMS and e-commerce at Faber-Castell. In this role the agency accompanied the long-standing company on its way towards digitisation with the design of a new website with an integrated web shop.

Digital Experience

Service

Human Centered Creativity and Technology

The goal of Reply Digital Experience is to create sustainable customer journeys. From end-to-end customer engagement to commerce solutions, the offer includes innovative technologies, data-driven insights and active creativity. Transformation consulting, CRM and service design are additional key areas.

Agile processes

Case Study

THE METRO Digital
EXPERIMENTATION ROLLOUT

METRO Digital, the IT unit of Metro AG, had the goal to evolve a data-driven and user-centered product development process for its international platforms and online shops. In order to ensure decisions within the newly introduced agile product development and to accelerate innovation processes, an experimentation approach was successfully established with the support of Portaltech Reply.

THE METRO Digital EXPERIMENTATION ROLLOUT 0

Digital Experience

Research

Leader in Digital Experience services

Reply is one of the leading full-service providers of Digital Experience Services (DXS), according to the first-ever industry survey of “Digital Experience Services providers in Germany” by the market research company Lünendonk.

Leader in Digital Experience services 0

Voice assistant

Case Study

"Alexa, ask cook garofalo for the recipe of the day"

Pasta Garofalo in collaboration with Cook, the Corriere della Sera’s cooking site, decided to rely on Xister Reply’s extensive experience and on Alexa'’s conversational AI technology capabilities to create a kitchen voice assistant close to the consumer.

13.05.2020

News & Communication

Reply named a leader in the April 2020 Gartner Magic Quadrant for CRM and Customer Experience Implementation Services

Gartner, a leading IT research and strategic consulting firm, has positioned Reply among the leaders in their Magic Quadrant for CRM and Customer Experience (CX) implementation services worldwide.