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2 May 2019
For the sixth year in a row, the Reply - Digital Experience companies have grown successfully and, for the first time, have achieved the top ranking. In the current Internet Agency Ranking of the Bundesverband Digitale Wirtschaft e.V. (BVDW), Reply - Digital Experience can report a fee turnover of 108 million euros and a 26.7 percent growth in turnover.
For the top ranking, all revenues of the companies belonging to the Reply - Digital Experience were taken into account. All companies that specialize in different areas of digital transformation have a strong focus on sustainable customer experience. They offer their customers a complete range of digital services, from end-to-end customer engagement to commerce solutions. Transformation consulting, CRM, commerce, service design and customer experience are the focal points of their services. For this purpose, the agency group assembles interdisciplinary teams of specialists who combine their respective competencies under one roof and jointly find solutions for customers. These benefit immensely from the digital ecosystem and the agility and flexibility of the agency and corporate group.
"As in the previous year, we achieved the increase in sales in 2018 almost exclusively through organic growth. The lion's share of the sales increase is due to the expansion of existing customers and exciting new customers. The individual companies and agencies of Reply - Digital Experience share a common culture and common values. We combine creativity with deep enthusiasm for technological innovations and agile methods", Thomas Hartmann, Vorstand Reply AG, explains the outstanding performance of the Reply - Digital Experience companies in the ranking. Julia Saswito, Managing Director of Triplesense Reply and Practice Leader Digital Experience, adds: "In line with our mission 'Humanizing Digital', we never stop looking for and implementing the best solution for the end customer. The fact that this recipe works so well is due above all to our great employees, their curiosity and their passion. And, of course, our customers, who like to break new ground with us."
Internationally renowned companies rely on the expertise and know-how of Reply - Digital Experience in Germany. The customer portfolio includes thyssenkrupp Elevator, Fresenius Medical Care, Miles & More, Adidas, Ritter Sport and Vorwerk.
About the BVDW internet agency ranking The ranking is regarded as an industry barometer of the German internet agency landscape and has been conducted annually by the BVDW since 2001 and published together with the cooperation partners HighText iBusiness, Horizont as well as Werben & Verkaufen. It lists agencies whose core business is the conception, creation and technical realisation of digital solutions.
Reply [MTA, STAR: REY] specialises in the design and implementation of solutions based on new communication channels and digital media. Through its network of specialist companies, Reply supports some of Europe’s leading industrial groups in Telco & Media, Industry & Services, Banks & Insurance, and Public Administration to define and develop business models, suited to the new paradigms of Big Data, Cloud Computing, Digital Media and the Internet of Things. Reply services include: Consulting, System Integration and Digital Services.