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7 June 2012
Rome, Atahotel Villa Pamphili
Atlas Reply attended the National Spring Conference of itSMF Italia, the Italian chapter of the International Forum for IT Service Management. In particular, Atlas Reply hosted a workshop on "The governance of IT processes for managing projects and services: a methodological approach for monitoring, auditing and continual improvement".
The control of IT processes’ actual implementation is strongly needed by organizations for purposes of internal and external audit and processes efficiency.
During the workshop Atlas Reply presented a methodological approach used for both project management and services management which, starting from process design, allows to identify check points and risks, formalize specific checklists to be used to support testing, perform controls and identify improvement actions.
For further information (Italian): Roma 2012