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Commercial back office management has been enhanced over the years by tools that offer multiple sources of information, useful both in terms of supporting the sales force, as well as being usable and accessible by the customers themselves. However, this information is often distributed across different systems and accessing it can be a complex and cumbersome process requiring knowledge of the different systems and at times it is subject to lack of alignment, necessitating extensive consistency checks.
Imagine an Assistant which:
All this is possible thanks to chatbots.
Know Your Orders is the solution which facilitates a simple and effective interaction with users through chats and learns from mistakes, offering an increasingly effective service. Based on NLU technologies, it allows it to understand questions posed in a natural language.It is inked to business systems and can therefore recover the information you request, handling the complexity of the interaction with the various systems involved behind the scenes.
Companies have a wealth of information on orders at their disposal. However, in a large number of cases this information is distributed across different systems and thus requires different competencies to query and interpret it.
Know Your Orders is a chatbot designed to retrieve all the necessary information from the multiple business systems involved, obtaining real-time updates on the status of orders received from a customer in order to analyse key KPIs or to request customer information.
Information concerning orders and the relevant delivery and invoicing status is of interest to different users for a variety of different purposes:
Manufacturer / seller side
Companies have a wealth of information on orders at their disposal. However, this information is often distributed across different systems and thus requires different competencies to query and interpret it, and it is often subject to lack of alignment, necessitating extensive consistency checks.
A chatbot has been developed, which by integrating with transactional resources who manage orders, logistics, inventory, accounting and finance, can be used in three different contexts:
In the near future Know Your Orders may also provide information on current offers and recommendations on purchases.
The Know Your Orders technological solution consists of a BOT which can be consulted through a chat (currently via Skype, support can be extended to other chat applications), with requests expressed in a natural language (current support for English, can be extended to other languages in the future).
Through an NLU (Microsoft LUIS or API.AI) engine, the request is interpreted and broken up into parameters to identify the required information in the enterprise management system.
The BOT, developed in C# (or alternatively in NodeJS), directs the requests to the back end, which can consist of a SQL DB or API services exposed by transactional systems.
Automated Invoice is the solution, also available as a service, which facilitates the automated management of the accounts payable process, from the posting phase to the reconciliation between invoices and purchase orders/delivery notes/receipts, highlighting the differences identified.
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