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The availability of alternative sources of energy, the diffusion of smart meters, deregulation, the growing influence of Social Media, the emerging of new monitoring requirements, the analysis of costs and consumption and the cultural evolution of the final customer are moving the attention of Utilities from the traditional billing process to an approach focused to the whole life cycle involving the relationship with the customer. These factors, as well as the increasing importance of processes and systems dedicated to the management of credit, make a lot of today's billing systems technically inadequate, due to the emerging needs related to the new paradigm of the Smart Grid.
Similarly to what is already in place in other industries, such as telecommunications and banking, the major Utilities are developing new strategies for change, transformation and replacement of the reference platforms, acting both through an evolution of the already implemented market's leading best of breed (Oracle and SAP), as well as through the introduction of new software capable of covering new and specific market needs (renewables and online payments).
Active in the Italian and European Energy & Utilities market, Power Reply has developed strong cross-cutting expertise on key technologies (Oracle and SAP) and the whole process stream, through projects and maintenance service management in support of Billing, Credit Management and Settlement systems. The implemented solutions cover the entire chain, from contract management to cost definition and pricing, from the determination of physical batches and billing amounts, to dispatching, from credit control and Business Intelligence reporting, to the monitoring of key processes.
In addition to the skills on main reference platforms and a vast market experience, Power Reply's diversified offer is enhanced by a competence center dedicated to the Billing, Settlement and Meter Data Management issues and the knowledge over the main converging markets such as the Telco and Banking industries, supporting the customer in the deep transformation of core processes towards a new Smart Utilities dimension.