Salesforce World Tour Milan 2024

Meet our Reply experts at the Salesforce World Tour 2024 in Milan! As the Salesforce EMEA Strategic Partner, we are proud to advise our customers on the options available with Salesforce, MuleSoft and Tableau.

18. Juni 2024
08:30 - 18:00
MiCo Congress Centre, Milan

Unleash AI solutions with Salesforce and Reply

Join us at the Salesforce World Tour 2024, where Reply will be present as a Platinum Partner. Dive deep into the pivotal themes of Customer Engagement, Omnichannel Strategy, and Artificial Intelligence.

Meet our experts to explore how AI seamlessly integrates into everyday Sales, Customer Support, and Marketing processes with both standard and customised functionalities. Harness natural language capabilities to interact effortlessly, gather information, summarise details, query knowledge bases, and generate advanced reports. Discover the importance of data security and privacy, ensuring ethical and effective information management.

Discover with us Einstein 1, Salesforce's new AI platform, designed to enhance business processes across various industries, improve efficiency, optimise costs, and strengthen customer relationships.

Come and meet us

Come and attend our speech, starting at 2 p.m.: ‘Integration As A Service: design, implementation and maintenance of an API management solution for scalable, efficient and hybrid (cloud/on-premise) management of in/out integration flows’ with Raffaele Penna, Head of Cloud ICT Transformation at Gruppo BCC Iccrea SPA and Giulia Pelizzoli, Manager of Arlanis Reply.

Visit our booth where our experts are ready to answer your questions and provide detailed insights into our approaches, including the transformative benefits of integrating AI into your business processes to optimize operations and enhance customer relationships.


Arlanis Reply is the Reply Group Company specialising in the design, development and maintenance of Salesforce solutions and services. Arlanis Reply guides the clients in the creation and optimization of integrated Sales, Marketing and After Sales processes. It combines consolidated experience in the CRM field with expertise in solutions such as Heroku and MuleSoft to support advanced API-based integration and automation approaches. In addition to the implementation of the Sales, Service and Marketing clouds, Arlanis Reply enables CPQ, Remote Assistance, Field Service Management, CTI Integration, Customer Engagement, Personalization and Loyalty capabilities providing cross-industry skills range from Financial Services to the HLS sector, Energy & Utility, Telco & Media, Manufacturing & Retail, etc. Through its AI + Data practice, Arlanis Reply supports its customers in optimizing business processes, improving the experience and reducing operating costs. Arlanis Reply helps companies reduce CO2 emissions, promoting the achievement of the sustainability objectives of the United Nations 2030 Agenda, through the adoption of the NetZero Cloud solution.


Retail Reply is a Reply Group consulting company specialising in technology solutions for the retail and digital sectors. It supports companies in supply chain optimisation, inventory management and innovative POS systems, improving the customer experience through in-store technologies and data analysis. On the digital front, Retail Reply develops e-commerce platforms, implements digital marketing strategies, integrates CRM solutions and creates omnichannel experiences. Using big data, artificial intelligence and machine learning, it provides strategic insights to personalise offers and improve business performance. The combination of technical expertise and industry knowledge allows Retail Reply to offer tailor-made solutions to keep customers competitive in the marketplace.