In a highly regulated market such as energy and gas, managing email flows swiftly and accurately is crucial. Every process must comply with the regulations and guarantee efficiency and quality targets.
Adopting an automated solution became paramount to handle the big influx of emails, ensure their proper classification. Leveraging advanced AI and multi-cloud technologies reflects our commitment to innovation.
With thousands of emails received daily, the dual challenge was to automate the classification and routing of emails to ensure timely responses, while ensuring compliance with industry regulations. The project's goal was to minimize human intervention and revolutionize the inbox management process.
To streamline the communication processes, guarantee quick and precise responses and reduce manual intervention, Artificial Intelligence has been adopted, including advanced Machine Learning techniques, such as Generative AI, Deep Learning and Natural Language Processing.
Cluster Reply developed a system that analyzes, categorizes, and routes emails based on their content and priority, ensuring that crucial emails were promptly addressed and regulatory requirements met.
A dual-Cloud approach was embraced for the design and implementation of the AI-powered email classifier, which is hosted on a robust multi-cloud infrastructure. Leveraging the capabilities of Azure and Salesforce, this approach guarantees high availability, scalability, and exceptional performance.
This solution not only ensures that emails are classified correctly, but also that operations remain uninterrupted even during peak loads.
AI MODELS IMPLEMENTED
MANUAL PROCESSES REDUCED
Bludigit is an Italgas Group company created to offer cutting-edge solutions to operators in the energy and infrastructure sectors. They support the energy and digital transition and improve operational and management activities of the network and quality of service.
Cluster Reply is a Reply Group company specializing in consulting and system integration services based on Microsoft technologies. With a proper knowledge of different market segments and thanks to Microsoft certifications, in the areas of Modern Work, Business Application, Digital & Apps Innovation, Cloud & Infrastructure, Data & AI, IoT & Security, CRM, Low-Code and Sustainability, Cluster Reply create solutions that guarantee efficiency, flexibility and security.