Notre cartographie du thème de l'informatique quantique dans tous les secteurs : aperçu des cas d'utilisation actuels et des opportunités futures.
News
CRM and CX
with Reply
Reply is a leader in 2021 Magic Quadrant for CRM and customer experience implementation services worldwide
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PRESS RELEASE
Leader in 2021 Magic Quadrant
The big picture
A shift towards digital
experiences
Today’s customers are looking for a less ‘mediated’ relationship with brands but, at the same time, want a personalised experience, that can evolve alongside their changing needs and tastes.
The pandemic has accelerated the shift away from physical stores to fully digital and omnichannel shopping experiences.
The challenge
Rethinking and evolving businesses
To face new challenges, enterprises must rethink and evolve their business and operating models to allow themselves to execute at an unprecedented pace, leveraging the opportunities arising from technologies.
Making a difference
Solutions with a human-centric
design approach.
Reply's approach to the CX journey is based on a “symphony orchestra” which ensures that every element is connected and optimised – from the CX architecture, to digital design and UX.
The pandemic has accelerated the shift away from physical stores to fully digital and omnichannel shopping experiences.
Use cases
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