About Syskoplan Reply

Syskoplan Reply is the Reply Group's SAP specialist.

Syskoplan Reply supports its customers with the implementation of the latest, innovative SAP solutions for improving their entire digital value-creation chains. As a multiple award-winning SAP partner, Syskoplan Reply is a leader in the SAP eco system. Syskoplan Reply gears its offers towards customers that are preparing for the future and use SAP solutions as the core digital platform for their companies. In doing so, Syskoplan Reply uses the latest SAP technologies, such as SAP Leonardo, SAP Cloud Platform and enterprise applications such as SAP Customer Experience, SAP SCM, SAP SRM and SAP BI in order to implement solutions for its customers. For SAP S/4HANA Cloud SAP has selected Syskoplan Reply as an early adopter and preferred Lighthouse Partner.
The digital experience is a core area of expertise for Syskoplan Reply with SAP Customer Experience, SAP SuccessFactors, SAP Ariba, SAP Mobile and SAP Fiori. Further innovation topics such as Internet of Things, Machine Learning, Blockchain, SAP HANA Enterprise Cloud and Data Analytics complete the portfolio.

Jobs

We are hiring

We are always on the search for enthusiasts who want to question the existing, try out new ideas and achieve exciting goals by working together.

BECOME PART OF SYSKOPLAN REPLY

22.11.2023 / BERLIN

Event

SAP CX Live: Exec Connect 2023

At SAP CX LIVE: Exec Connect on 22 November 2023, this year’s event is all about the future of intelligent customer experience. Meet the experts from Syskoplan Reply and join our presentation “Digital Charging Solutions - Automotive industry in the fast lane with SAP CX”.

05.07.2023 - 06.07.2023 / Frankfurt

Event

DSAG Theme Day: SAP Customer Experience 2023

DSAG Theme Days enable the exchange about SAP applications. Meet 4brands Reply and Syskoplan Reply at their booth on 05/07/2023 and learn how the experts can support you in the area of Customer Experience. Join the session "Customer Experience goes Utilities" on 06/07/2023 and get an introduction to SAP CX & BTP extensions for Utilities from the Power Reply experts.

16.05.2023 - 25.05.2023 / Orlando / Barcelona

Event

SAP Sapphire 2023

Reply will participate in SAP Sapphire 2023 to showcase technology solutions that can help businesses optimize their operations, enhance their customer experiences, and drive growth.

23.11.2022

News & Communication

SPARTA from Syskoplan Reply now available on SAP® Store

The solution SPARTA from Syskoplan Reply is now available on SAP® Store, the online marketplace for SAP and partner offerings. SPARTA integrates with SAP® Sales Cloud, SAP® Analytics Cloud, SAP® Data Warehouse Cloud and SAP® S/4HANA and provides an easy-to-use solution for planning and forecasting.

09.11.2022 / BERLIN

Event

SAP Customer Experience Live: Exec Connect

At SAP CX Live, learn how SAP can help see the world from your customers' perspective. Meet the experts from Syskoplan Reply at SAP CX Live and join the panel discussion "Service Process Template at GEA Group".

21.09.2022 - 22.09.2022 / COLOGNE

Event

DMEXCO 2022

DMEXCO 2022, central meeting place that brings together industry leaders, marketing and media professionals, and technology and innovation drivers, will take place this year from 21 to 22 September 2022 in Cologne, Germany, in presence. Visit 4brands Reply and Syskoplan Reply at the SAP booth in Hall 7.1.

e-mobility

Case Study

Digital Charging Solutions

HYPER-PERSONALIZED EXPERIENCES
FOR FUTURE MOBILITY


Digital Charging Solutions as key global driver of the transition to electric mobility relies on Syskoplan Reply. DCS chose Syskoplan Reply as their trusted partner for the implementation of SAP Sales Cloud as well as the SAP marketing solution Emarsys as backbone of this optimization process.

Digital Charging Solutions 0

DIGITAL TRANSFORMATION

Case Study

Digital service transformation at GEA

For the digital transformation of its global service business, German technology group GEA has implemented a new business solution together with Syskoplan Reply. The solution is based on cloud applications from SAP and provides the local service teams in the broadly spread organization with machine data, cloud-based tools, mobile applications and standard digital processes.

SAP

Best Practice

Google Maps in SAP Sales and Service Cloud

Geo-information can be very helpful for sales and service activities that primarily take place at the customer’s premises. This information is used to calculate distances or visualize customer addresses. The standard versions of SAP Sales and Service Cloud offer the option of comprehensive integration with Google Maps. Syskoplan Reply helps companies carry out this integration.

15.03.2022 - 29.03.2022 / Webinar series

Event

Planning and Forecasting in SAP Cloud Environments

Benefit from efficient sales planning processes and reliable forecasts: Syskoplan Reply demonstrates efficient operative sales planning in SAP Sales Cloud as well as added values of dedicated analytic solutions like SAP Analytics Cloud and SAP Data Intelligence, providing advanced planning and forecasting functionalities.

02.03.2022

News & Communication

OPERA from Syskoplan Reply Now Available on SAP® Store

Syskoplan Reply announced that its OPERA solution is now available on SAP® Store, the online marketplace for SAP and partner offerings. OPERA integrates with SAP Sales Cloud, SAP Analytics Cloud and SAP Data Warehouse Cloud and delivers in-depth, integrated sales analysis to determine and show the most profitable opportunities for future sales activities.

SAP

Best Practice

SAP Commissions for insurances

Macros Reply and Syskoplan Reply optimize the sales performance for insurance mediations through an automated calculation of performance-related commissions. To this end, they have created a best practice template to implement SAP Commissions. This template makes it possible to map a large proportion of all commission calculation regulations fast and affordably.

supply chain management

Best Practice

App – Advanced Procurement Platform

APP (Advanced Procurement Platform) is the solution implemented by Syskoplan Reply for SAP within the Cloud Application Extension program. APP extends the operation of the SAP Ariba suite with the availability of specific services and features for the Italian market.

Qualtrics

Case Study

B. Braun: Software based Cross-Channel communication

Together with Syskoplan Reply, the medical technology and pharmaceutical company B. Braun has introduced Qualtrics as a new experience management solution. Qualtrics enables effective and efficient Cross-channel communication at B. Braun. In addition to integrating Qualtrics into the existing CRM, Syskoplan Reply also laid the foundation for a global rollout and independent further development of the system by B. Braun.

B. Braun Software based Cross-Channel communication  0

SAP

Research

Top ranking for Reply in SAP-related services

The PAC RADAR by teknowlogy is a tool for holistic evaluation and visual positioning of software and ICT service providers on local markets. The PAC RADAR "Leading Providers of SAP Services in Germany 2022" rates Reply as "Best in Class" provider for SAP CX-related services and as "Excellent" for SAP S/4 HANA-related services.

Top ranking for Reply in SAP-related services 0

SAP

Best Practice

On-Site Service in Food Retail

Service technicians play a significant role in food retail when it comes to urgent technical maintenance work to keep stores running smoothly. With the introduction of SAP Field Service Management, Syskoplan Reply is optimizing the deployment planning of a food retailer's service technicians.

24.11.2021

News & Communication

MOSAIC from Syskoplan Reply Now Available on SAP® Store

Syskoplan Reply announced that its MOSAICsolution is now available on SAP® Store, the online marketplace for SAP and partner offerings. MOSAIC integrates with SAP Sales Cloud, SAP Analytics Cloud, SAP Data Warehouse Cloud and SAP S/4HANA® and delivers in-depth, integrated sales analysis to determine and show margins on sales activities.

SAP

Best Practice

Take Sales to the next level with SAP Sales Cloud

Using SAP Sales Cloud, Syskoplan Reply helps companies make the move to become modern sales organisations. Nowadays, for a modern sales organisation, systemic support is mandatory. The SAP Sales Cloud bundles a variety of modern tools for excellent sales processes.

SAP

Best Practice

Intelligent Sales in SAP Sales Cloud

With the implementation of SAP Sales Cloud, Syskoplan Reply supports companies on their way from a traditional sales process to a system-supported, transparent and unceasingly efficient sales organisation.

SAP

White Paper

How to manage quality in software development for SAP Fiori

Syskoplan Reply has adapted to the new way of software development with SAP Fiori and established a four-part quality assurance process for the development of modern and innovative applications.

SAP

Best Practice

Intelligent Customer Service with Machine Learning

Through the targeted use of machine learning, Syskoplan Reply creates space to move for service staff. Syskoplan Reply advises and supports customers with intelligently designing CRM systems, such as the SAP Service Cloud.

07.09.2021 - 08.09.2021 / Cologne

Event

Reply at Digital X 2021

On 7 and 8 September 2021, Reply presents the topics of digital experience, robotics, cybersecurity, cloud and edge computing as well as artificial intelligence and machine learning at two locations at Digital X in Cologne. Highlights include a presentation on autonomous mobile robotics and a workshop for applications with Boston Dynamic's mobile platform SPOT.

SAP

Best Practice

How to SAP Fiori

With the introduction of Fiori, SAP has created a paradigm shift within the SAP ecosystem. While the applications built in the past were large and powerful, the focus now is on small and highly specialised applications. Syskoplan Reply offers workshops for a kick-start with the technology duo SAPUI5 and OData.

CUSTOMER SERVICE

Best Practice

Digitised Customer Service

The COVID-19 pandemic has dramatically reduced face-to-face contact between clients and colleagues. Syskoplan Reply has provided companies in various industries with innovative solutions to help them respond efficiently to the crisis. The task now is to transform these into sustainable hybrid models.

CRM

White Paper

MOVE - THE CRM TRANSITION

The CRM landscape is in a state of upheaval: cloud technology has caught up significantly and is becoming increasingly important. This Syskoplan Reply whitepaper is intended to provide an overview of possible CRM transitions: Is it no longer possible without the cloud or do on-premise solutions still have a reason for existence?

Customer Experience

White Paper

SAP Marketing Cloud or Emarsys?

Visibility is one of the most important topics for companies at present, where the new customer engagement platform Emarsys from SAP can support. Syskoplan Reply provides an initial overview of the platform compared to SAP Marketing Cloud in a whitepaper.

13.07.2021 - 21.09.2021 / Webinar Series

Event

Accelerating SAP Sales Cloud Integration

The Syskoplan Reply experts offer the SAP Sales Cloud Accelerator to optimise the integration process and get you faster on the path towards valuable insights into your customer base. Join these knowledge sharing sessions and benefit from a fast go-to-market.

07.06.2021 - 10.06.2021 / Online

Event

Reply at SAPPHIRE NOW 2021

Reply, as SAP Gold Partner and SAP CX Innovation Partner, participates in SAPPHIRE NOW, taking place as an online event 7 to 10 June. Meet the experts from 4brands Reply, Portaltech Reply, Power Reply and Syskoplan Reply at their virtual booth and learn all about business processes and latest SAP technologies.

12.05.2021

News & Communication

Reply Named a Finalist for 2021 SAP® Pinnacle Award in the Customer Experience Category

Reply today announced that it has been recognized by SAP as a finalist for a 2021 SAP® Pinnacle Award in the Customer Experience (Midmarket) category.

Multi-brand design system

Case Study

A "headless" CMS and PIM-system for Xella

Xella is one of the leading international solution providers of building and insulation materials with renowned brands such as Ytong, Silka, Hebel, Multipor or Ursa. Based on the SAP Commerce Cloud (SCC) Syskoplan Reply has created a solution, which supports so-called "headless" system architecture. This permits the presentation of product data on many channels.

A

01.12.2022 / Webinar Series

Event

Cloud Experiences with SAP

Digital change creates opportunities, but also new requirements and challenges. In these knowledge sharing sessions Reply presents SAP’s cloud solutions for current requirements. Reply experts explain how to make business, data, contact and communication with customers more efficient using AI and cloud solutions from SAP.

14.10.2020 - 15.10.2020 / Online

Event

Reply at SAP Customer Experience Live 2020

Meet Portaltech Reply, 4brands Reply, Syskoplan Reply and Power Reply from 14 to 15 October 2020 at SAP Customer Experience Live 2020. The experts for Next-Gen Customer Experience are present with a virtual booth.

Business Intelligence

Best Practice

Harnessing Cloud Analytics

Business Intelligence as a self-service (SSBI) for specialist departments help companies achieve more flexibility and free capacities in IT. In six months, Syskoplan Reply succeeded in making this available to an international customer with a cloud first strategy.


DISCOVER MORE

Harnessing Cloud Analytics   0

29.10.2019 - 30.10.2019 / Cologne

Event

Reply at Digital X 2019

Reply presents its offering at Digital X in hall 8 at booth O2. At the Disruptive Stage Reply is represented with the speech "Digital Transformation - Agil, not alone, but together with partners" by Stefan Meyerolbersleben, Reply.

16.10.2019 / Milan

Event

SAP NOW 2019

This Year Syskoplan Reply and Portaltech Reply will be present at the yearly SAP NOW 2019, event on Digital Transformation. The year’s main theme is intelligent enterprise, creating exciting experiences for clients, suppliers and employees.

17.09.2019 - 19.09.2019 / Nuremberg

Event

DSAG-Jahreskongress 2019: Digitizing Consistently

This year's DSAG Annual Congress 2019 from 17 to 19 September at the Nuremberg Exhibition Centre is intended to encourage companies to see the digital transformation as an opportunity and to face up to the associated challenges. Meet 4brands Reply and Syskoplan Reply at the event.

EMPOWERING REVELLO SALES FORCE WITH NEW CUSTOMERS’ INSIGHTS 0

Revello

Case Study

EMPOWERING REVELLO SALES FORCE WITH NEW CUSTOMERS’ INSIGHTS

Syskoplan Reply worked alongside Revello to design and develop a new cloud customer experience solution based on SAP C/4 HANA Cloud Platform.

13.03.2019 - 14.03.2019 / Berlin

Event

SAP NOW 2019

SAP NOW 2019 takes place in Berlin on March 13 and 14. Reply participates with a booth where you can learn more about the SAP portfolio of 4brands Reply, Portaltech Reply and Syskoplan Reply. Also, join us for our workshop on China Commerce.

15.03.2019 - 16.03.2019 / Cernobbio

Event

SAP EXECUTIVE SUMMIT 2019

Syskoplan Reply is the Reply group company, focused on consulting services and implementation of solutions based on SAP technology. This year they will be present at the SAP Executive Summit 2019.

SEA Group

Case Study

HOW TO ENGAGE AIRPORT PASSENGERS THROUGH GAMIFICATION

The SEA Group aimed to release a cutting-edge marketing campaign based on the concept of gamification. The implementation of SAP C/4 HANA helped Syskoplan Reply to carry out such initiative by turning the passengers into users involved in a multichannel campaign consisting in a sort of treasure hunt called "Hashtag Hunting".

HOW TO ENGAGE AIRPORT PASSENGERS THROUGH GAMIFICATION 0

Recommendation Engine

Case Study

Omnichannel Marketing for personalised Customer Experiences

Every year, the portfolio of the omnichannel retailer HSE24 includes more than 20,000 articles from the fashion, jewelry, cosmetics, wellness, household and home & living segments. Given this product variety, the company has been using SAP Marketing Recommendation since 2018 in order to offer its customers the best possible customer journey through all channels and at all touchpoints.

Shopping Experience

18.12.2018

News & Communication

Syskoplan Reply once again won the SAP Quality Award in the “Innovation” category

Syskoplan Reply, the SAP technology expert within the Reply Group, has been awarded the SAP Quality Award in the “Innovation” category for a further project involving SAP Xella Baustoffe.

19.02.2019 - 21.02.2019 / Düsseldorf

Event

Visit EuroCIS 2019 – Technology never sleeps

Meet the experts from Portaltech Reply and Syskoplan Reply at SAP's booth at EuroCIS, the leading trade fair for retail technology. The focus of the booth lies on topics such as Omnichannel Retail and Intelligent Stores.

27.11.2018 - 29.11.2018 / Nuremberg

Event

Syskoplan Reply exhibits at SPS IPC Drives 2018

Syskoplan Reply exhibits at SPS IPC Drives as an IoT Solutions Partner of Janz Tec from 27 to 29 November 2018 at booth 7-394 in Hall 7. Together, the companies present solutions for IoT, Predictive Maintenance and Big Data based on the SAP Cloud Platform.

21.11.2018

News & Communication

Syskoplan Reply awarded with the SAP Quality Award in the Innovation category

Syskoplan Reply, the SAP technology specialist within the Reply Group, has been awarded with the SAP Quality Award from SAP in the Innovation category for a project for the SEA Group.

07.11.2018 - 08.11.2018 / Cologne

Event

Digital 2018: Reply shows ways to digitalization

Meet Reply on November 7th and 8th at Digital 2018 in Cologne. Under the motto of the event "Digitalisierung. Einfach. Machen" the Reply subsidiaries Arlanis Reply, Live Reply, Spike Reply, Sprint Reply, Syskoplan Reply and the start-up Zeetta present themselves with their own booth. "Turn your Data into Action" is the title of the speech by Dominik Helten, Arlanis Reply, on the second day of the event.

24.10.2018 - 25.10.2018 / Bonn

Event

Reply at the SAP Forum for Banks and Insurance Companies

Use the SAP-Forum für Banken und Versicherer on October 24 and 25, 2018 in Bonn to discuss with the experts from Blue Reply and Syskoplan Reply the possibilities of optimizing existing processes, creating new products and services or completely transforming existing business models.

18.10.2018 / Milano

Event

SAP NOW 2018

Syskoplan Reply and Portaltech Reply take part in SAP NOW, the new format of the SAP Forum. This event takes place in Milan on October 18th 2018. SAP Forum is an annual gathering focused on current and future topics relating to Artificial Intelligence, Machine Learning, IoT and Cloud within the SAP world.

16.10.2018 - 18.10.2018 / Leipzig

Event

Business without borders: The DSAG-Jahreskongress 2018

The DSAG-Jahreskongress will take place at the Congress Center Leipzig from 16 to 18 October 2018. With a broad portfolio of topics ranging from various SAP solutions such as SAP C/4 HANA or Leonardo to trend topics such as Data Driven Intelligence and Process Automation to topics from the consumer goods industry, 4brands Reply, Blue Reply and Syskoplan Reply are present at the event with an own booth.

24.07.2018 / Munich

Event

Reply at the SAP Customer Experience Day 2018

Meet Syskoplan Reply and Portaltech Reply on July 24 at SAP Customer Experience Day 2018 in Munich. A premiere awaits you: SAP presents its new Intelligent Suite, an innovative end-to-end solution for your CRM. Reply will be there as Gold Sponsor with an own booth.

04.07.2018 - 05.07.2018 / Wiesbaden

Event

Driven by Digitization: SAP Automotive Forum 2018

Syskoplan Reply is Advanced Partner of the 16th SAP Automotive Forum, which will take place from July 4 to 5, 2018 in Wiesbaden under the motto "Driven by Digitization". The forum offers visitors a platform for discussions about the future of mobility.

06.06.2018 / SAP Quality

News & Communication

Autostrade per l’Italia receives the SAP Quality Award for EMEA region

Autostrade per l’Italia, supported by Syskoplan Reply, was awarded the SAP Quality Award Gold by SAP.

Sap Hybris

Case Study

OMNICHANNEL INTERACTION
AND SELF-CHECKOUT AT POS

How do I motivate my customers to identify themselves at the point of sale, even if they "just look" and inform themselves? Many retailers face this challenge when they try to get one step closer to the Omnichannel vision. Omnichannel often fails because of the link between online and offline shops.

OMNICHANNEL INTERACTION 
AND SELF-CHECKOUT AT POS 0

Sap Hybris

Case Study

OMNICHANNEL INTERACTION
AND SELF-CHECKOUT AT POS

How do I motivate my customers to identify themselves at the point of sale, even if they "just look" and inform themselves? Many retailers face this challenge when they try to get one step closer to the Omnichannel vision. Omnichannel often fails because of the link between online and offline shops.

OMNICHANNEL INTERACTION 
AND SELF-CHECKOUT AT POS 0

03.05.2018 - 04.05.2018 / Wiesbaden

Event

SAP FORUM FOR RETAIL 2018

Syskoplan Reply is exhibitor at this year’s SAP Forum for Retail 2018 on 3 – 4 May in the RheinMain CongressCenter in Wiesbaden and presents latest SAP innovations in retail.

09.03.2018 - 10.03.2018 / Cernobbio

Event

SAP Executive Summit 2018

Syskoplan Reply the Reply Group company that focuses on consulting services and implementation of SAP technology, takes part in SAP Executive Summit 2018, the annual most eminent Italian event reserved to institution’s representatives and business leaders.

03.11.2017 / Award

News & Communication

Autostrade per l’Italia receives the Gold SAP Award

Autostrade per l’Italia, with the support of Syskoplan Reply, was awarded by SAP with Gold Quality Award in the Innovation category, dedicated to projects based on the latest SAP solutions.

21.10.2017 / Frankfurt on the Main

Event

ABAP Code-Retreat 2017

Syskoplan Reply and SAP invite you to join the ABAP CodeRetreat in Frankfurt on the Main on October 21, 2017. This is a great opportunity to experience a Code Retreat in ABAP and to expand your ABAP skills.

17.10.2017 / Milan

Event

SAP Forum 2017

Syskoplan Reply and Portaltech Reply take part in SAP Forum 2017 as Platinum Partner of the event. The event takes place in Milan on October 17th 2017.

13.09.2017 - 14.09.2017 / Cologne

Event

dmexco 2017

Reply is represented at dmexco in Cologne, on 13-14 September 2017, in the Expo Special WORLD OF EXPERIENCE. This innovation hub for marketing-communication and technology highlights connected products, new consumer experiences and innovative business strategies.

26.09.2017 - 28.09.2017 / Bremen

Event

DSAG Annual Congress 2017

Reply participates this year in the DSAG Annual Congress, taking place on 26-28 September 2017 in Bremen following the motto „Between the Worlds – ERP and Digital Platforms“.

11.07.2017 - 12.07.2017 / Frankfurt on the Main

Event

SAP Leonardo Live 2017

Syskoplan Reply will take part in SAP Leonardo Live in Frankfurt on the Main, on 11-12 July 2017, presenting the Connected Fleet show case. The event presents innovative best practises based on SAP Leonardo.

31.05.2017 - 01.06.2017 / Mainz

Event

SAP Forum for Retail and Wholesale 2017

Syskoplan Reply takes part in this year’s SAP Forum for Retail and Wholesale 2017 on 31 May - 1 June in the Rheingoldhalle in Mainz and presents innovative customer cases in commerce, marketing and mobility with latest SAP technologies. The event is a popular meeting point of German speaking experts and decision makers in the wholesale and retail for knowledge exchange in their industry.

Reply Voice Commerce

Best Practice

Conversational Commerce Extension for SAP Customer Experience

Customers are looking for new, interactive buying experiences and offers geared to their needs. At the same time they want to make the replenishment process as efficient as possible, especially when it comes to every day products. With Reply Voice Commerce, Syskoplan Reply has developed an extension for SAP Customer Experience that precisely addresses this need for simplification, and with which language can be used as a natural communication medium.

Conversational Commerce Extension for SAP Customer Experience  0

10.05.2017 - 11.05.2017 / Wolfsburg

Event

Automotive Trend Forum 2017

Reply is sponsor of the Automotive Trend Forum in Wolfsburg on 10-11 May 2017 and will be represented there by Blue Reply, Data Reply and Syskoplan Reply. About 400 international experts from academia and industry will visit this conference, which deals with current trends in automobile sales and marketing.

Chatbot

Best Practice

The new challenge for Contact Centre Automation

Syskoplan Reply has developed a new customer care service using the Chatbot technologies for a leading multi-utility company. The chatbot represents a new communication channel, addressing users’ need for reliable and immediate answers made available thanks to the use of Artificial Intelligence.

25.05.2017 / Milan

Event

SAP Tech Talk

Syskoplan Reply takes part as technology partner at the SAP TECH TALK event which will be held in Vimercate (Italy). The event addresses the SAP Cloud Platform: real-time applications and services theme.

30.03.2017 - 02.04.2017 / Roma

Event

Marathon Village

Syskoplan Reply, the Reply Group company specialising in consultancy services and implementation based on SAP technologies, takes part in the Marathon Village, the Expo of the Rome Marathon, from 30th March to 2nd April, day on which the Rome Marathon 2017 will take place.

24.04.2017 - 28.04.2017 / Hanover

Event

Hanover Fair HMI – it's OWL Partner Booth

Syskoplan Reply is represented on the It’s OWL Partner Booth at this year’s Hannover Messe, 24-28 April 2017 where the company shows innovative, date driven service applications in an IoT context.
The Hanover Fair is the global hotspot for Industry: all key technologies and core areas of industry in one place – from research and development, industrial automation, IT, industrial supply, production technologies and services to energy and mobility technologies.