Xella is one of the leading international solution providers of building and insulation materials with renowned brands such as Ytong, Silka, Hebel, Multipor or Ursa. Based on the SAP Commerce Cloud (SCC) Syskoplan Reply has created a solution, which supports so-called "headless" system architecture. This permits the presentation of product data on many channels.
How do I motivate my customers to identify themselves at the point of sale, even if they "just look" and inform themselves? Many retailers face this challenge when they try to get one step closer to the Omnichannel vision. Omnichannel often fails because of the link between online and offline shops.
Syskoplan Reply developed a consistent
Customer Relationship Management solution for Deutsche Börse. SAP CRM standard software was refined to create a solution specially tailored to the needs of Deutsche Börse that optimally supports the business processes for the specialised areas.
Piaggio & C. S.p.A. implemented the SAP ERP platform for the management of the main business processes. The solution identified by the Piaggio Group together with
Syskoplan Reply is the SAP SRM platform.
Reply and the University of St. Gallen use the Design Thinking methodology to support companies that want to tackle challenges like development of new product and service prototypes, "idea-boost" from outside, establishment of new business models, changing actual structures and improvement of innovation culture.
Implementation of marketing campaign management and stock exchange specific business partner structures; significant involvement in coordinating development and in realizing functional extensions and system integration have been realised by Reply.
Every year, the portfolio of the omnichannel retailer HSE24 includes more than 20,000 articles from the fashion, jewelry, cosmetics, wellness, household and home & living segments. Given this product variety, the company has been using SAP Marketing Recommendation since 2018 in order to offer its customers the best possible customer journey through all channels and at all touchpoints.
Syskoplan Reply worked alongside
Revello to design and develop a new cloud customer experience solution based on
SAP C/4 HANA Cloud Platform.
Volkswagen Financial Services pursues a consistent CRM strategy in customer care.
Processes and company organisation structure have been organised according to
customer groups and aligned to customer requirements. This customer-oriented
IT architecture requirement was met with the implementation of SAP CRM for a
standard customer care and SAP NetWeaver™ as a systems integration platform. Reply designed and implemented major parts of the overall architecture.
HSE24 is one of the top addresses for modern and multi-medial home shopping. With its channel brands HSE24, HSE24 Extra, HSE24 Trend, this innovative mail-order company provides women over 40 with information on the latest trends via its online shop. In doing so, it links its interactive platforms TV, Online and Mobile in a consistent manner and offers lots of applications for smartphones, SmartTV and tablets.
Syskoplan Reply has been supporting its longstanding customer HSE24 for nearly ten years now with the provision and further development of its IT systems.
Thanks to analytical CRM by SAP®, Audi knows exactly what its customers are interested in, and is hence able to offer customers support in a more holistic manner. The aim of customer relationship management is to ensure that each and every customer contact with Audi is a positive experience. With first rate support by Reply, the project was implemented successfully and efficiently.
In order to improve the company's competitiveness, SCHOTT decided to implement a company-wide CRM solution. Syskoplan Reply supported the international implementation of a future-orientated CRM solution based on SAP HANA, which includes gamification elements.