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The CRM landscape is in a state of upheaval: cloud technology has caught up significantly and is becoming increasingly important. This whitepaper is intended to provide an overview of possible CRM transitions: Is it no longer possible without the cloud or do on-premise solutions still have a reason for existence?

Topics covered in the whitepaper

  • Changing Landscapes: How the CRM market is changing.
  • The SAP Cloud Solutions: A solution for all?
  • The SAP Customer Management on S/4 Solution: Still a good alternative?
  • Transformation Approach - move on with SAP: Three different ways to go!

The Syskoplan Reply Approach

The whitepaper contains, among other things, a guide with four central questions that a company must ask itself regarding its CRM transformation.

Do the classic advantages of an on-premise solution outweigh the disadvantages or is it time to move to the cloud? In the paper, Syskoplan Reply will give the answer.

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    Syskoplan Reply is the expert for SAP Customer Experience in the Reply network. As a specialist in customer-centric processes in the automotive, manufacturing, retail, consumer goods and financial services sectors, Syskoplan Reply is the ideal partner for the successful implementation of digitalization initiatives with SAP Customer Experience solutions, SAP S/4HANA (Customer Management) and SAP Analytics for large enterprises and mid-sized companies. In collaboration with other specialists in the Reply network, Syskoplan Reply delivers the often decisive added value for an optimal solution that focuses on customer benefits.