Syskoplan Reply has developed a new customer care service using the Chatbot technologies for a leading multi-utility company. The chatbot represents a new communication channel, addressing users’ need for reliable and immediate answers made available thanks to the use of Artificial Intelligence.
It’s often easier to keep existing customers than it is to win over new ones.
Syskoplan Reply has designed a probability model for
Churn Management, which can be used to forecast individual customer churn probability, and implemented it in a
SAP HANA database
Data is the new oil. This metaphor clearly shows the value of data, but also highlights the difficulties when it comes to using it.
Customers are looking for new, interactive buying experiences and offers geared to their needs. At the same time they want to make the replenishment process as efficient as possible, especially when it comes to every day products. With
Reply Voice Commerce,
Syskoplan Reply has developed an extension for SAP Customer Experience that precisely addresses this need for simplification, and with which language can be used as a natural communication medium.
Even an unspectacular purchase of everyday things can be turned into a new and exciting buying experience: with the Reply Commerce Button.
Transform Ideas into Reality
The ongoing digitisation of products, services and processes means companies are facing new chances as well as risks, and challenges like exploit the chances of digitisation, develop new business models or digitise products will take centre stage.
Chatbots meet Enterprise Software.
Syskoplan Reply with a secure and scalable architecture takes business and customer experience to a whole new level with Bots. The solution designed by Syskoplan Reply provides design of BOT on messaging applications that are completely integrated with SAP solutions to help enterprise users to complete their end to end process in a much effortless and efficient way.
SYIOT is an innovative framework created by
Syskoplan Reply, which incorporates services, devices and middleware for the Internet of Things. SYIOT use SAP software to provide all the elements necessary for the creation of vertical solutions that are secure, scalable and flexible, and based on the interaction and cooperation of connected objects.
The operative methods companies use to manage their procurement processes have changed dramatically over the past few years. The significant opportunities provided by the Digital Transformation now need to be exploited, in order to gain the biggest possible advantage from the globalisation of the supply markets. With SQM 3.0©, Syskoplan offers companies an end-to-end instrument for the qualification of suppliers.
Forward-looking marketing is characterized by
analysis: customers research and purchase in their own time and at their own speed. They want further information when they required it, and this to the currently relevant topic.
Cloud Solutions aligned to Customer Engagement offer end-to-end enterprise processes reflecting customer insight and personalized engagement. For the best possible customer satisfaction, better customer experience and more accurate forecasting.
More efficiency, faster processes and increased profitability. With SAP Business ByDesign (ByD), the fully integrated on-demand business management SAP Cloud solution.
Committed to enhancing client business performance and future success, the SAP Cloud specialists from Reply concentrate on their core competencies consulting, integration and development. The SAP Cloud specialists from Reply provide you with a perfect partner close at hand to help you develop and above all implement the ideal Cloud strategy.
The Supply Chain Management module Ariba provides employees and partners with powerful solutions to manage business in the Cloud, either with a fully integrated, end-to-end solution or as a hybrid solution combined with an existing IT infrastructure. With it, clients can look forward to appreciable efficiency enhancements and improved supply-demand matching.