Case Study

Digitalization of the production process

We supported a global energy conglomerate in the kickstart of their digital transformation program with the objective of digitalizing both their upstream and downstream sites: key initiatives focused on the HSE (Health Safety & Environment) and Asset Integrity domains. We helped our client in creating new meaning for their business: through a collaborative and design-driven approach we supported in re-thinking analogue processes and in implementing new solutions leveraging a forefront technologic stack.

#Business Transformation
#Service Design
#Experience Design

Our goal

Fostering the digitalization of the production process for a global energy conglomerate


Our method

A cross-functional team working in agile sprints

We integrated our team with client’s one and ran an agile, iterative program organized in weekly sprints conducted by small teams of designers, developers, ICT specialists and on-field site representatives. We also involved core users in our process, in order to collect their feedback along the way and accordingly refine our direction. This led to rapid achievement of the final objective and a first release of digital models and systems.


Tools for transformation

We designed and developed fully responsive digital products containing and showcasing information related to the most important production site processes. By giving users access to real time KPIs, aligning them with precautionary alerts and allowing them to quickly operate, this solutions unleash the power of data providing key-information to all actors involved.


Spark Reply was founded in 2016, with the aim of turning innovative ideas into viable businesses through superior experiences and game-changing technologies. Spark Reply is the partner to transforms existing businesses and setting off on new ventures, with people at the core of every project.

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