,allowExpansion)
Enabling Sustainable Digital Transformation with Oracle ERP Cloud
Gruppo CAP partners with Business Reply to modernize its ERP system, driving agility, scalability and sustainability across operations.
Laying the Digital Foundations for a Green Utility
Gruppo CAP, one of Italy’s leading public utility companies, has managed integrated water services for the Metropolitan City of Milan since 1928. As a green utility, CAP has broadened its focus beyond water management to include waste treatment, green energy, and circular economy initiatives.
In a context where public service providers must combine operational excellence with environmental responsibility, Gruppo CAP sought to modernize its legacy IT infrastructure to support a more flexible and sustainable growth path. This strategic shift aligned with its commitment to innovation and digital transformation — key enablers of efficiency and competitiveness in an evolving market.
Overcoming the Limits of Legacy Systems
Rigid and complex infrastructures were holding back innovation, Gruppo CAP needed a modern, AI-ready ERP to support future growth and sustainability.
Watch the video below to discover how Gruppo CAP transformed its ERP landscape in just 12 months, unlocking agility, intelligence, and sustainability with Oracle Cloud.
Product-driven
Native Oracle features, minimal custom code
Scalable tech
AI-ready, real-time analytics
User Adoption
Training & flexible cut-over
Public expertise
Complex rollout in regulated environment
Fast Delivery
ERP live in 12 months, no disruption
Gruppo CAP is the entirely public capital company that for over 90 years has managed the Integrated Water Service in the municipalities of the Milan Metropolitan City area and in several other municipalities in the neighbouring provinces. According to the in-house providing model, Gruppo CAP guarantees the public control of the shareholder entities in compliance with the principles of transparency, accountability and participation. Transparent, like drinking water; responsible, towards citizens and the territory; and finally participatory, to further underline the Group's commitment to the community.
Business Reply
Business Reply is the Reply Group company specialised in the creation of integrated systems based on Oracle application solutions. With over 20 years of experience, Business Reply is a leading company in ERP and Corporate Governance services. Thanks to a strong appetite for Digital Transformation, to investments made in innovation, research and development and in training courses for its resources, Business Reply was the first Italian Oracle partner to implement projects on Oracle ERP Cloud, OTM Cloud and Service Cloud platforms. Business Reply supports its customers with a deep knowledge of business processes, acquired through experience in various contexts, and strong technical expertise on all Oracle application solutions (ERP, CX, Transport and Supply Chain, PLM, HCM, Business Intelligence).