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Leading IoT Consulting
& System Integration
Provider in Europe
The teknowlogy | PAC IoT C&SI Survey 2020 shows Reply at the top
The IoT C&SI Survey 2020
The IoT C&SI Survey 2020 examines customer feedback on IoT consulting and system integration providers and partnerships, based on 24 key performance indicators, including competitiveness, consulting expertise, implementation, solution development, collaboration, customer satisfaction and business value.
The Survey is the world's first customer-focused benchmark and presents user feedback on the performance of 32 leading consulting and systems integration providers on Internet of Things projects.
About the Survey’s design
Respondents: about 2,000 from >30 countries, divided into 9 peer groups.
Reply is represented in two peer groups focused on the regions EMEA and DACH, as well as a peer group that focuses on specific project scenarios for IoT and the Digital Factory.
Job Title
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Industry Sector
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Company Size
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Reply is at the top
of 6 categories
Reply excels in the EMEA and DACH regions as well as among the providers of Digital Factory projects that support discrete and process manufacturing companies with requirements related to IoT. Within these peer groups, Reply managed to be top-ranked in 6 categories and to take a leader position in 15 categories
“With its decentralized organizational approach, acting as a network of highly focused, very specialized and agile companies, Reply has a unique market position and is characterized by the deep technology and domain expertise of its teams. Even if the different teams are small, Reply is often the partner for mission critical systems in large enterprises. Despite its distributed organization, Reply serves its large strategic customers as one company".
Klaus HolzhauserSenior
Vice President, Digital & IoT, teknowlogy Group
Partner of choice
The participants in this survey rated Reply as a Top 1 "Partner of Choice" in the DACH region, certainly a very attractive and important market for all providers of IoT solutions. Therefore it is also one of the most demanding and competitive markets in the world. In this category Reply clearly stands out from the competition thanks to the positive customer feedback.
Partner of Choice: Top-ranked
Peer group: DACH
Reply's approach allows them to foster independent teams of industry experts, fully focused on solving particular challenges for industry specific processes. Based on this fact, it is no great surprise that Reply has achieved strong scores in this survey across several peer groups for the KPI "Industry Expertise" and has been named Top 1 in the Digital Factory peer group.
Industry expertise
Industry Expertise
Peer group: Digital Factory
Implementation skills
Implementation is one of Reply's core competences. The participants of this survey rated Reply not only as very strong in IoT consulting, but also as one of the leading providers of IoT implementation capabilities. Reply achieved the Top 1 position in the DACH region and in the Digital Factory peer group, as well as the Top 2 position in EMEA.
Implementation Skills: Top-ranked
Peer group: DACH
Implementation Skills: Top-ranked
Peer group: Digital Factory
Reply achieved very good marks for ”Effectiveness" within this IoT survey. A combination of several factors forms the basis for this positive customer feedback, above all Reply's independent organizational structure ensures the development of many granular, application specific solutions and combines them with customized IoT application development and integration services.
Effectiveness
Effectiveness: Top-ranked
Peer group: Digital Factory
Collaboration
The participants in this survey rated Reply as a Top 1 "Partner of Choice" in the DACH region, certainly a very attractive and important market for all providers of IoT solutions. Therefore it is also one of the most demanding and competitive markets in the world. In this category Reply clearly stands out from the competition thanks to the positive customer feedback.
Collaboration: Top-ranked
Peer group: DACH
Collaboration: Top-ranked
Peer group: EMEA
Collaboration: Top-ranked
Peer group: Digital Factory
Reply's positive work culture is a recognition of its heritage as a family business. Mario Rizzante, who founded the company in 1996, is still a member of the top management as chairman. Tatiana Rizzante as CEO and Filippo Rizzante as Executive Director and CTO are also part of the family-centered management team that has created a "Top 1" Working Culture. teknowlogy describes them as "a team of entrepreneurial enthusiasts who work in small, highly independent teams to drive innovation by focusing on very specific customer needs and use cases".
Working culture
Working Culture: Top-ranked
Peer group: DACH
Working Culture: Top-ranked
Peer group: EMEA
Working Culture: Top-ranked
Peer group: Digital Factory
Reply is leader of 15 other categories
“The results of this IoT user survey show one thing very clearly – Reply is one of the leading IoT C&SI providers in Europe.“
Teknology | Pac
teknowlogy | PAC is an independent European research and consulting firm in the fields of digital transformation, software, and IT services. It brings together the expertise of two research and advisory firms, each with a strong history and local presence in the fragmented markets of Europe: CXP and PAC (Pierre Audoin Consultants).