Order Management Solutions

White Paper

The Future of Order Management Solutions (OMS)

One may be wondering about improving order management capabilities. This white paper looks at the options for retailers and other organisations to implement solutions for the first time, or, improve and replace their existing systems.

24.08.2023

Article

Operating Model Pain Points

Through our experience working in the technology sector across multiple industries, we can assuredly say a common opportunity exists in organisations from large to small. Failure to address it can cause the undiagnosed issues to fester away in teams, domains, companies, building up frustration over time.

Customer Care

White Paper

Transforming Customer Care

Over the last decade, two trends have been playing out that are largely transforming the way consumer businesses are operating customer care. Discover how Retail Reply can support you in this transformation.

12.07.2023

Article

Is Your Organisation Data-Ready?

The Artificial Intelligence genie is well and truly out of the bottle. The promise is a human-like response to all our questions, drawing on an exhaustive search through all the published data available across the internet, or within your organisation.

02.05.2023 / Customer Experience

Article

The Inside Voice

Today, the business landscape is governed by customer insights generated externally. But how can organisations truly listen to their customers in a more cost-effective and comprehensive way?

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Business Strategy & Insights

Case Study

IMPROVING CX THROUGH INSIGHTS WITH VODAFONE

Vodafone leveraged Reply to accelerate the development of TOBi globally and demonstrate the value of digital customer contact channels through a data-driven approach.

Tableau

Case Study

DE-RISKING MERCHANDISE TRANSFORMATION

Using data to help a leading grocer’s merchandise operations team identify challenges and risks during a major transformation.

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Tableau

Case Study

EMPOWERING FRONT-LINE CALL CENTRE EMPLOYEES

Optimising employee and customer experience by putting insights into the hands of contact centre team members at John Lewis & Partners.

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Tableau

Case Study

Tackling Food waste and Driving Up sales

Providing supply chain insights to help a leading UK supermarket manage inventory more efficiently, drive up sales and reduce waste.

PCI DSS

White Paper

PCI DSS 4.0

This article covers an overview of the changes so that organisations can prepare for compliance with the new requirements in the latest version of Payment Card Industry Data Security Standard (PCI DSS).

22.11.2022

Press Article

Creating remarkable customer experience by understanding customer intent

Katie Routledge, Manager, Retail Reply explains the most effective strategies for building a remarkable, digitally enabled customer care experience that enables retailers to maximise each customer interaction at The Retail Bulletin.

26.09.2022 - 28.09.2022 / Lisbon

Event

Oracle Retail Industry Forum 2022

This year Retail Reply will attend ORIF22, the Oracle Retail Industry Forum, that will finally be in presence in Lisbon, from 26th to 28th September.

15.06.2022

Event

THE AI SUMMIT 2022

The AI Summit global series delivers the content and networking opportunities to ensure that the industry decision-makers are fully equipped to fulfil their AI road map, and to bring your company into the 4th Industrial Revolution. Reply, as an Industry Partner, will be presenting exciting live demos and giving you the opportunity to put our latest AI applications to the test during the two-day gathering!

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27.04.2022

News & Communication

Retail Reply and Live Story, a new partnership announced for the 2022

Today, Live Story, the cloud solution to freehandedly design and publish online layouts without writing a single line of code and Retail Reply, the design and implementation of solutions specialist for Retail Market in the Reply Group, announced their partnership.

Technology Dispatch

The Megatrends Impacting Supply Chain in 2022 and Beyond

With the rapid pace of technological advancement and ever-shifting consumer habits, a revolution in the supply chain is unavoidable from the ground up. Retail Reply, experts in digital transformation and customer experience, have identified the top forces that will shape supply chains this year and beyond.

03.02.2022 / UK TECH NEWS

Press Article

How to make a customer journey map work for every business

Steve Walden, CX Senior Consultant at Retail Reply, presents a few highlights from their "8 Stages of Effective Customer Journey Mapping" methodology, which ensures customers are left with a positive experience when accessing digital services.

04.10.2021

News & Communication

Retail Reply and Storm Reply Achieve AWS Retail Competency Status

Reply announced today that its companies Retail Reply and Storm Reply have achieved Amazon Web Services (AWS) Retail Competency status.

01.07.2021 / Omnichannel

Webinar

DIGITAL CUBISM: BREAKDOWN OF THE DIGITAL PHENOMENON AND THE RUSH TOWARDS OMNI-CHANNEL

Why DIGITAL CUBISM? Because, we intend to put 4 voices of upmost prestige and value, each in their own spheres of Brand, technology, System Integration and Innovation, around a table for a discussion.

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Smart Store

Article

How realize the Smart Store with AWS

Nowadays Retailers are into a digital transformation inside the physical store. They are looking for new processes in order to implement a Technology Revolution at the Instore experience level. Retail Reply, together with Amazon Web Services, is designing an end-to-end journey with several use case, from the customer engagement outside the store until the payment.

OMNICHANNEL

Article

AWS Micro-services Architecture - The Omnichannel Enabler

Retailers’ investments today are digital driven and omnichannel focus, willing to reach out the best from any business opportunity. Retail Reply built a solution to address these needs. The approach used was driven by the goal to design a scalable and elastic platform in order to manage the pick and unpick of volumes in different time frames.

Digital Value Chain

Case Study

Legami and value chain innovation

Driven by digital innovation, consumers began asking for the physical store to take on a new meaning, a phenomenon that has necessitated a profound transformation on the part of retailers. Retail Reply proposed the best solution for Legami’s needs based on the Oracle Retail Xstore Point of Sale suite.

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Solution Architecture

Case Study

Together on a transformation journey since 2012

We have been the John Lewis Enterprise & Solution Architecture Partner since 2012. Developed and maintained a 5 year IT roadmap for John Lewis driven by their business strategy, inspired by their customer service ethos.

Retail Reply supported John Lewis to develop a new Enterprise Architecture process that was simple, pragmatic and supports the objectives of the business.

Case Study

Digital Transformation Starts at Home

Retail Reply supported a global furniture retailer's rapid transformation programme over a two year period helping them on their journey to become more agile, relevant and profitable.

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