One may be wondering about improving order management capabilities. This white paper looks at the options for retailers and other organisations to implement solutions for the first time, or, improve and replace their existing systems.
Through our experience working in the technology sector across multiple industries, we can assuredly say a common opportunity exists in organisations from large to small. Failure to address it can cause the undiagnosed issues to fester away in teams, domains, companies, building up frustration over time.
Over the last decade, two trends have been playing out that are largely transforming the way consumer businesses are operating customer care. Discover how Retail Reply can support you in this transformation.
The Artificial Intelligence genie is well and truly out of the bottle. The promise is a human-like response to all our questions, drawing on an exhaustive search through all the published data available across the internet, or within your organisation.
Today, the business landscape is governed by customer insights generated externally. But how can organisations truly listen to their customers in a more cost-effective and comprehensive way?
Vodafone leveraged Reply to accelerate the development of TOBi globally and demonstrate the value of digital customer contact channels through a data-driven approach.
Using data to help a leading grocer’s merchandise operations team identify challenges and risks during a major transformation.
Optimising employee and customer experience by putting insights into the hands of contact centre team members at John Lewis & Partners.
Providing supply chain insights to help a leading UK supermarket manage inventory more efficiently, drive up sales and reduce waste.
This article covers an overview of the changes so that organisations can prepare for compliance with the new requirements in the latest version of Payment Card Industry Data Security Standard (PCI DSS).
Katie Routledge, Manager, Retail Reply explains the most effective strategies for building a remarkable, digitally enabled customer care experience that enables retailers to maximise each customer interaction at The Retail Bulletin.
This year Retail Reply will attend ORIF22, the Oracle Retail Industry Forum, that will finally be in presence in Lisbon, from 26th to 28th September.
The AI Summit global series delivers the content and networking opportunities to ensure that the industry decision-makers are fully equipped to fulfil their AI road map, and to bring your company into the 4th Industrial Revolution.
Reply, as an Industry Partner, will be presenting exciting live demos and giving you the opportunity to put our latest AI applications to the test during the two-day gathering!
Today, Live Story, the cloud solution to freehandedly design and publish online layouts without writing a single line of code and Retail Reply, the design and implementation of solutions specialist for Retail Market in the Reply Group, announced their partnership.
With the rapid pace of technological advancement and ever-shifting consumer habits, a revolution in the supply chain is unavoidable from the ground up. Retail Reply, experts in digital transformation and customer experience, have identified the top forces that will shape supply chains this year and beyond.
Steve Walden, CX Senior Consultant at Retail Reply, presents a few highlights from their "8 Stages of Effective Customer Journey Mapping" methodology, which ensures customers are left with a positive experience when accessing digital services.
Reply announced today that its companies Retail Reply and Storm Reply have achieved Amazon Web Services (AWS) Retail Competency status.
Why DIGITAL CUBISM? Because, we intend to put 4 voices of upmost prestige and value, each in their own spheres of Brand, technology, System Integration and Innovation, around a table for a discussion.
Nowadays Retailers are into a digital transformation inside the physical store. They are looking for new processes in order to implement a Technology Revolution at the Instore experience level.
Retail Reply, together with Amazon Web Services, is designing an end-to-end journey with several use case, from the customer engagement outside the store until the payment.
Retailers’ investments today are digital driven and omnichannel focus, willing to reach out the best from any business opportunity. Retail Reply built a solution to address these needs. The approach used was driven by the goal to design a scalable and elastic platform in order to manage the pick and unpick of volumes in different time frames.
Driven by digital innovation, consumers began asking for the physical store to take on a new meaning, a phenomenon that has necessitated a profound transformation on the part of retailers. Retail Reply proposed the best solution for Legami’s needs based on the Oracle Retail Xstore Point of Sale suite.
We have been the John Lewis Enterprise & Solution Architecture Partner since 2012. Developed and maintained a 5 year IT roadmap for John Lewis driven by their business strategy, inspired by their customer service ethos.
Retail Reply supported
John Lewis to develop a new Enterprise Architecture process that was simple, pragmatic and supports the objectives of the business.
Retail Reply supported a global furniture retailer's rapid transformation programme over a two year period helping them on their journey to become more agile, relevant and profitable.