John Lewis & Partners contact centre team requested the assistance of Retail Reply to develop a data pipeline that enabled key strategic performance reports, for varied levels of seniority (board members, senior managers, team leaders and operators) to be accessible at the start of each day.
A legacy set of reports were generated in a BI tool with inputs from a wide variety of data sources which often took hours to collate and prepare before they could be accessed by users.
Retail Reply were tasked with automating the data flow, developing a suite of strategic interactive reports and training the inhouse analytics team in the new BI solution, Tableau.
"Collaborating with Retail Reply has been an excellent experience as they have been instrumental in supporting and developing our team's Tableau capabilities. Their understanding of the brief and support in creating an excellent series of dashboards have enabled our operation to make informed decisions in their day-to-day tasks. Their meticulous attention to detail and exceptional quality of work has allowed outstanding outcomes. We appreciate their support and eagerly anticipate ongoing collaboration."
Stewart O’Donnell – Partner, Data & MI Manager
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