Strategy, Planning and Architecture

Retail Reply provides expertise covering the full architecture spectrum across all retail domains. Our breadth of architecture coverage includes Enterprise Architecture, Solution Architecture, Business Architecture, and Infrastructure Architecture. Although we are known for our Architecture expertise in the retail sector, we recognise that good customer experience drives success in all sectors.  Our reputation sees us employ our skills, tools, and techniques within other industry sectors such as Hospitality and Telco.

Our Capability


We have a strong team of experienced architects that can operate from administrators and project level solution Architects up to Heads of Architecture. We can support existing teams, expand your current architecture capabilities, or even set up an architecture function from a standing start – bringing together skills and expertise from across your business and other 3rd party organisations you may be working with.

Retail Reply consultants pride ourselves on being able to work effectively across a wide variety of different Architecture and design related tooling systems including Lean IX, Confluence, Jira, etc. , We also utilise industry standard tools and models from organisations such as The Open Group and BCS. Our extensive client network and years of experience has also allowed us to be at the forefront of emerging business initiatives and technologies.

The Architecture, Strategy & Planning service line is adept in selecting, designing, and integrating solutions for:

  • E-Commerce (B2C & B2B)

  • Digital Payments

  • Retail Stores including Point of Sale

  • Customer Relationship Management

  • Supply Chain Optimisation

  • Buying & Merchandising


Our Expertise

Our goal is always to ensure that you have a holistic solution that meets the needs of your business. This is achieved by combining skills across a number of different architecture specialism including:

  • Enterprise Architecture

  • Domain Architecture

  • Solution Architecture

  • Data Architecture

  • Architecture Managed Service

  • Enterprise Architecture Establishment

  • Capability Based Planning

  • Architecture Maturity Assessment

  • IT Strategy

  • Domain Strategy

  • Impartial Technology Advisory and Selection

  • Service Transition

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The extensive reach of the Strategy, Architecture and Planning Service Line means that Retail Reply have come across most existing or emerging business initiatives and technologies. Our Consultant are skilled among a set of tools and material that can be applied for your business.