Through our experience working in the technology sector across multiple industries, we can assuredly say a common opportunity exists in organisations from large to small. Failure to address it can cause the undiagnosed issues to fester away in teams, domains, companies, building up frustration over time.
Over the last decade, two trends have been playing out that are largely transforming the way consumer businesses are operating customer care. Discover how Retail Reply can support you in this transformation.
The Artificial Intelligence genie is well and truly out of the bottle. The promise is a human-like response to all our questions, drawing on an exhaustive search through all the published data available across the internet, or within your organisation.
Today, the business landscape is governed by customer insights generated externally. But how can organisations truly listen to their customers in a more cost-effective and comprehensive way?
This article covers an overview of the changes so that organisations can prepare for compliance with the new requirements in the latest version of Payment Card Industry Data Security Standard (PCI DSS).
Katie Routledge, Manager, Retail Reply explains the most effective strategies for building a remarkable, digitally enabled customer care experience that enables retailers to maximise each customer interaction at The Retail Bulletin.
This year Retail Reply will attend ORIF22, the Oracle Retail Industry Forum, that will finally be in presence in Lisbon, from 26th to 28th September.
The AI Summit global series delivers the content and networking opportunities to ensure that the industry decision-makers are fully equipped to fulfil their AI road map, and to bring your company into the 4th Industrial Revolution.
Reply, as an Industry Partner, will be presenting exciting live demos and giving you the opportunity to put our latest AI applications to the test during the two-day gathering!
Today, Live Story, the cloud solution to freehandedly design and publish online layouts without writing a single line of code and Retail Reply, the design and implementation of solutions specialist for Retail Market in the Reply Group, announced their partnership.
Steve Walden, CX Senior Consultant at Retail Reply, presents a few highlights from their "8 Stages of Effective Customer Journey Mapping" methodology, which ensures customers are left with a positive experience when accessing digital services.
Reply announced today that its companies Retail Reply and Storm Reply have achieved Amazon Web Services (AWS) Retail Competency status.
Retail Reply is hosting a forum on Automated Commerce in London on 22 February 2018. The event highlights some of the most pressing questions with regard to automation in commerce and provides an extensive view on the topic with expert speakers from various sectors.
Retail Reply hosts the Second 2017 Roundtable on the topic of Automated commerce, all the tools and technologies that are revolutionising the retail sector.
What role does the bricks-and-mortar shop still play, in a retail sector seemingly enslaved to expectant, impatient consumers who can buy any product online and have it delivered to their doorstep within a couple of days? Jason Stanard, Partner at
Retail Reply, explains that the overwhelming majority of shopping experiences include at least one digital element – the phone. Even if a retailer doesn’t have a digital screen in-store, it’s still part of an
omnichannel shopping experience.
What role does
trust play in the relationship between consumers and retailers? And how has this been affected by
Reply, which specialises in the design and implementations of solutions based on new communication channels and digital media, has conducted a research to understand the impact of trust on
brand loyalty in this digital age.
How will retail evolve over 2016? Jason Stanard, Partner at
Retail Reply, speaks about the
future of Retail. To engage customers, it’s critical for retailers to think first about the
conversation, not the channels. Customers expect to recognise them and their history regardless of the touchpoint used.
Retail is in the top five most frequently targeted industries when it comes to cyber-attacks. Daren Ward, Partner at Retail Reply, examines top information security threats faced by the retail sector and the trends resulting from them.
With the recent growth of Big Data, it is vital for retailers to consider their ‘total data’ and understand the touchpoints, not only the collection of data but also how and where intelligence needs to be delivered in order to solve critical business problems. Daren Ward, Partner at Retail Reply, discusses how recognising the feedback loops and creating a capability-based plan are the keys to maximising the benefits of Big Data.
Nowadays Retailers are into a digital transformation inside the physical store. They are looking for new processes in order to implement a Technology Revolution at the Instore experience level.
Retail Reply, together with Amazon Web Services, is designing an end-to-end journey with several use case, from the customer engagement outside the store until the payment.
Retailers’ investments today are digital driven and omnichannel focus, willing to reach out the best from any business opportunity. Retail Reply built a solution to address these needs. The approach used was driven by the goal to design a scalable and elastic platform in order to manage the pick and unpick of volumes in different time frames.