John Lewis operate over 40 stores with more than 69,000 Partners. With a reputation for best in class customer service, they recognised that to stay on top meant investing significantly in enhanced customer propositions across all channels.

We have been the John Lewis Enterprise & Solution Architecture Partner since 2012. Developed and maintained a 5 year IT roadmap for John Lewis driven by their business strategy, inspired by their customer service ethos.


To bring the roadmap to life, we mobilised an Enterprise Architecture Centre of Excellence in just 4 months. We developed a consistent approach to Solution Architecture to deliver consistent outcomes from the plan. Our brief was to ensure that IT could support the business maxim, managing 400 active components on the IT Roadmap.

Our method put business capability at the heart of the strategy to deliver a business aligned IT roadmap John Lewis now has an Enterprise Architecture process that is simple, pragmatic and supports the objectives of the business. Implemented the frameworks and structure in which the architecture and IT team would operate in order to execute the IT roadmap. We introduced a governance framework to ensure that solutions align with the enterprise architecture and desired business outcomes.

Creating the building blocks

A special programme was created to establish the essential building blocks of transformation based on a Service Oriented Architecture.

We used our Enterprise Architecture and Integration skills to assemble existing software components, identify re usable services and the missing ones.

This resulted in a set of service building blocks that have been deployed across the enterprise


Over the 5 year transformation journey, technical and knowledge components were shaped by a business driven approach. Financing, adoption and topology were delivered as part of a Service Oriented Architecture which could be re-deployed across the enterprise. As a result, John Lewis could dynamically align their technology strategy to a changing environment, priorities and capabilities.