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John Lewis operates over 40 stores with more than 69,000 Partners. With a reputation for best-in-class customer service, they recognized that staying on top meant investing significantly in enhanced customer propositions across all channels.
We have been the John Lewis Enterprise & Solution Architecture Partner since 2012. Developed and maintained a 5-year IT roadmap for John Lewis driven by their business strategy, inspired by their customer service ethos.
To bring the roadmap to life, we established an Enterprise Architecture Centre of Excellence in just 4 months. We developed a unified approach to Solution Architecture to ensure consistent outcomes from the plan. Our goal was to enable IT to effectively support the business maxim while managing 400 active components on the IT Roadmap.
Our method put business capability at the heart of the strategy to deliver a business aligned IT roadmap. John Lewis now has an Enterprise Architecture process that is simple, pragmatic and supports the objectives of the business. Implemented the frameworks and structure in which the architecture and IT team would operate in order to execute the IT roadmap. We introduced a governance framework to ensure that solutions align with the enterprise architecture and desired business outcomes.
A dedicated and comprehensive programme was created to establish the essential building blocks of transformation, firmly grounded in a robust Service Oriented Architecture.
Leveraging our expertise in Enterprise Architecture and Integration, we meticulously assembled existing software components while identifying reusable services, as well as pinpointing any gaps that needed to be addressed. This thorough analysis and strategic approach culminated in a cohesive set of service building blocks, which have been effectively deployed across the entire enterprise, paving the way for streamlined operations and enhanced adaptability.
Over the 5 year transformation journey, technical and knowledge components were shaped by a business driven approach. Financing, adoption and topology were delivered as part of a Service Oriented Architecture which could be re-deployed across the enterprise. As a result, John Lewis could dynamically align their technology strategy to a changing environment, priorities and capabilities.