Design & Delivery

Our Design & Delivery Service Line focuses on offering solutions and methodologies that drive the production of the best possible outcomes for our clients. We are not only focused on the end results, but also on the journey, enabling our clients to continuously improve how they build and deliver Digital Products.


The Design & Delivery Service Line offers services in the following areas of expertise:

  • Business Analysis and Business Architecture
  • Customer Experience
  • Product Ownership
  • Product Management

Our experienced, multi-skilled consultants offer high-quality, flexible resources for fast deployment on client engagements. Supported by our Centres of Excellence and continuous training, we collaborate with clients to build scalable and knowledgeable analysis, architecture, and product practices for strategic success.

Our Design & Delivery Centres of Excellence refine technical approaches, energizing output and process at all levels. We provide a tailored service that covers the entire delivery lifecycle, supported by our wider Reply teams. From ideation to release, we deliver comprehensive support in Business Analysis, Product Management, Solution Design, QA, and release, covering both macro and micro levels of the product process.


  • Business Analysis Managed Service – providing business analysis support throughout the change cycle:
    • Business Case Development
    • Business Process Optimisation
    • Requirements Engineering
    • Acceptance Testing
    • Business Change Deployment
    • Benefits Mapping and Realisation
  • Agile Business Analysis Methods
  • Business Analysis Practice Establishment
  • Target Operating Model Development
  • Capability Model Development
  • Strategic Product Analysis
  • Product Strategy Development linked to business goals
  • Business Service Design - putting customers at the centre of Product Design
  • Product Design - analysis and optimisation

Our years of industry-specific analysis experience equip our consultants to deliver quality faster and more effectively. Retail Reply consultants are skilled in applying methods and frameworks that enable businesses to meet the challenges presented by today’s increasing pace of change.

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