Healthcare as a platform

Developing a customised, integrated and scalable healthcare programme with Arlanis Reply's approach and Salesforce Health Cloud solution

Healthcare as a platform

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Healthcare 4.0

In the era of Healthcare 4.0, health becomes a customised, integrated, holistic pathway, also from a technological point of view. Machine learning, AI, IoT solutions, smart watches, multichannel and teleassistance are the paradigms from which to build a relationship with patients that aims to identify and reduce risk factors according to a model of continuous prevention, while reducing time, costs and margins of error.

Optimisation and integration: the salesforce model

Salesforce Health Cloud enables 360-degree patient management: from onboarding, to managing medical records and physical or online appointments, to exploiting aggregated data for predictive analysis, ensuring integration with wearable medical devices and guaranteeing the efficiency of non-clinical processes. The solution offers a rich and customised experience, integrating with multiple healthcare data systems, and complying with all interoperability (HL7 and FHIR), security and data privacy standards.

Improving the patient experience:

  • 360-degree view of the patient

  • Optimisation of in-patient visits

  • Intelligent use of data

  • Multi-channel patient care

Effective response to customer needs:

  • Customer centricity

  • Customer relationship development

  • Historicisation of interactions

  • Rapid problem resolution

  • Operational efficiency through an integrated and automated environment

Optimisation of patient and customer engagement:

  • Guided enrolment programmes and speeding up clinical trials

  • Involvement of distributors and providers

  • Realisation of customised healthcare programmes through AI-implemented Data Insights

Creation of an interconnected customer lifecycle:

  • Realisation of interconnected experiences

  • Optimising technology

  • Gaining insights

Arlanis Reply's solution for a new customer experience

Arlanis Reply supported CareApt, via the Salesforce HealthCloud module, in the realisation of a telenursing service specialising in Parkinson's disease, integrating it into a collaborative medicine platform.A solution capable of strengthening the relationship between caregiver, patient, nurse and specialist thanks to numerous functionalities, within a completely digital process.

Patient

Enabling via voice channel or e-mail. Connection to the platform and communication of symptoms. Instant update of own health data.

Operator

Display of updated health status. Identifying an initial response to symptoms. Organisation of a tele-visit or request for booking a physical examination. Native collaboration functionality or via marketplace tools (Whatsapp, Telegram). Requesting feedback on

Medical specialist

Visualisation of the patient's medical history and updated health status. Digital traceability and scalability of previous communications. Conducting tele-visits or physical examinations.

The benefits of the solution

All the benefits the healthcare solution has experienced with Salesforce Healt Cloud

Health Emergency

Optimal management of medical emergencies, with guaranteed continuity and scalability of the service during the lockdown period

Care response

Simplified onboard procedure leading to fast and responsive customer service response

Telecare

75% of problems solved by remote assistance, without the need to involve specialists

Centralised governance

Reduced operating costs through centralised governance and reuse logic

Digitisation of the care plan

Improved rapport and mimicry with patients through digitisation of the care plan

Scalability

Extreme scalability in terms of users and pathologies, and in-progress evolution to include voice assistant enablement and device integration