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Healthcare as a platform
Developing a customised, integrated and scalable healthcare programme with Arlanis Reply's approach and Salesforce Health Cloud solution
Healthcare 4.0
In the era of Healthcare 4.0, health becomes a customised, integrated, holistic pathway, also from a technological point of view. Machine learning, AI, IoT solutions, smart watches, multichannel and teleassistance are the paradigms from which to build a relationship with patients that aims to identify and reduce risk factors according to a model of continuous prevention, while reducing time, costs and margins of error.
Optimisation and integration: the salesforce model
Salesforce Health Cloud enables 360-degree patient management: from onboarding, to managing medical records and physical or online appointments, to exploiting aggregated data for predictive analysis, ensuring integration with wearable medical devices and guaranteeing the efficiency of non-clinical processes. The solution offers a rich and customised experience, integrating with multiple healthcare data systems, and complying with all interoperability (HL7 and FHIR), security and data privacy standards.
Improving the patient experience:
360-degree view of the patient
Optimisation of in-patient visits
Intelligent use of data
Multi-channel patient care
Effective response to customer needs:
Customer centricity
Customer relationship development
Historicisation of interactions
Rapid problem resolution
Operational efficiency through an integrated and automated environment
Optimisation of patient and customer engagement:
Guided enrolment programmes and speeding up clinical trials
Involvement of distributors and providers
Realisation of customised healthcare programmes through AI-implemented Data Insights
Creation of an interconnected customer lifecycle:
Realisation of interconnected experiences
Optimising technology
Gaining insights
Arlanis Reply's solution for a new customer experience
Arlanis Reply supported CareApt, via the Salesforce HealthCloud module, in the realisation of a telenursing service specialising in Parkinson's disease, integrating it into a collaborative medicine platform.A solution capable of strengthening the relationship between caregiver, patient, nurse and specialist thanks to numerous functionalities, within a completely digital process.
The benefits of the solution
All the benefits the healthcare solution has experienced with Salesforce Healt Cloud