Healthcare as a platform

Developing a customised, integrated and scalable healthcare programme with Arlanis Reply's approach and Salesforce Health Cloud solution

Healthcare 4.0

In the era of Healthcare 4.0, health becomes a customised, integrated, holistic pathway, also from a technological point of view. Machine learning, AI, IoT solutions, smart watches, multichannel and teleassistance are the paradigms from which to build a relationship with patients that aims to identify and reduce risk factors according to a model of continuous prevention, while reducing time, costs and margins of error.

Optimisation and integration: the salesforce model

Salesforce Health Cloud enables 360-degree patient management: from onboarding, to managing medical records and physical or online appointments, to exploiting aggregated data for predictive analysis, ensuring integration with wearable medical devices and guaranteeing the efficiency of non-clinical processes. The solution offers a rich and customised experience, integrating with multiple healthcare data systems, and complying with all interoperability (HL7 and FHIR), security and data privacy standards.

Improving the patient experience:

  • 360-degree view of the patient

  • Optimisation of in-patient visits

  • Intelligent use of data

  • Multi-channel patient care

Effective response to customer needs:

  • Customer centricity

  • Customer relationship development

  • Historicisation of interactions

  • Rapid problem resolution

  • Operational efficiency through an integrated and automated environment

Optimisation of patient and customer engagement:

  • Guided enrolment programmes and speeding up clinical trials

  • Involvement of distributors and providers

  • Realisation of customised healthcare programmes through AI-implemented Data Insights

Creation of an interconnected customer lifecycle:

  • Realisation of interconnected experiences

  • Optimising technology

  • Gaining insights

Arlanis Reply's solution for a new customer experience

Arlanis Reply supported CareApt, via the Salesforce HealthCloud module, in the realisation of a telenursing service specialising in Parkinson's disease, integrating it into a collaborative medicine platform.A solution capable of strengthening the relationship between caregiver, patient, nurse and specialist thanks to numerous functionalities, within a completely digital process.

The benefits of the solution

All the benefits the healthcare solution has experienced with Salesforce Healt Cloud