Platform is Transport for London’s intranet, launched in July 2020, on Microsoft 365’s SharePoint Online. Platform replaced three legacy intranets and plays a key role in TfL’s digital workplace. Over 26,000 colleagues have used Platform since launch to stay up-to-date with the organisation and access the tools they need to work at TfL.
Platform delivers on four key areas of focus:
Using native SharePoint functionality wherever possible, and with WM Reply’s Accelerator to plug the gaps, TfL have migrated away from three legacy intranets onto a unified Platform.
As part of a wider digital workplace strategy, SharePoint Online was selected after a competitive tender process. With no additional licence costs and minimum bespoke development required, TfL are strongly placed to take advantage of the SharePoint-powered intelligent intranet functionality.
Audience targeting is used to ensure that colleagues are shown relevant news, content and tools. Microsoft Search for SharePoint returns results from the intranet and beyond. SharePoint hub sites are used to group and structure content while colleague’s Microsoft 365 profiles are front-and-centre to encourage collaboration.
The Accelerator by WM Reply is a suite of standalone components that work alongside the native SharePoint functionality to plug the gaps in key areas. An evergreen installation ensures that the Accelerator adapts and updates as Microsoft 365 evolves.
Platform has been placed definitively at the centre of the TfL’s digital workplace.
The Accelerator Launchpad component presents colleagues with over 80 audience targeted tools with enhanced personalisation options. Content authors have been given enhanced content creation tools to create appealing and dynamic pages.
WM Reply performed a rigorous content audient and in-depth planning exercises to ensure over 700 content pages were migrated into a cohesive and easy-to-navigate information architecture.
Templating and house styles created consistency across disparate content types – improving readability for colleagues and reducing content authoring time. Custom imagery, alongside the native theming engine, gave a fresh look representing TfL’s brand and the social, inclusive and diverse nature of the culture.
WM Reply’s award-winning adoption and change management team worked closely with TfL to make sure the transition to Platform went off without a hitch.
Pivotal elements of our PROSCI certified change manage approach included: