Following the end of the UK government’s lockdown restrictions, Slater and Gordon Lawyers is planning to change how staff are working long-term after successfully employing Microsoft Teams in its business processes during the pandemic.
Chief Information Officer for the law firm, Jon Grainger, acknowledged that adopting Microsoft’s popular tool for communication and collaboration has resulted in the company going from “survive to thrive”, following March’s government rules to work from home wherever possible.
A flexible approach to working effectively
Colleagues at Slater and Gordon are currently managing their workloads from home on behalf of customers and clients, which has now led the firm to consider a “remote working “ offering for its employees once they can safely return to the office.
Grainger stated that when lockdown began the firm moved around 2,000 colleagues based all over the UK over to Teams to keep its company contact centre operating. Commenting further on the multiple benefits of Teams for Slater and Gordon, he added:
“Our colleagues can work from home and use Teams with their own phone numbers. That’s been critical because our clients don’t want to email sensitive information to a generic email address, they want to speak to someone. Teams is redefining how we can work remotely. Lots of colleagues say it allows them to stay in touch with their team in a way that you can’t do with a telephone call.”
As the largest firm supplying consumer legal services in the UK, Slater and Gordon has offices based in most areas of the country. Typically, the law sector has been predominantly office-based but the legal services provider has been rapidly moving towards operating digitally to serve its customers, making location no longer a factor. According to Grainger, using Teams has opened a host of new possibilities when lockdown is lifted to accelerate the company’s migration to a more digital world. This initiative, made possible by Microsoft technology, will no longer require a traditional office infrastructure.
Modern solutions for modern business
Product Marketing Manager at Microsoft 365 Customer Success, Levente Nagy, said:
“We are delighted to see Teams supporting Slater and Gordon as the company works remotely and continues to provide excellent service to its clients.”
However, Teams is not the only Microsoft solutions the law firm employs. Slater and Gordon Lawyers was among the very first businesses to utilise Microsoft Managed Desktop (MMD), a tool that enables Microsoft to directly manage a firm’s device management, updates, endpoint security and handle user support. It also utilises Microsoft 365 on the tech giant’s Surface devices.
Collaborative platforms like Teams and SharePoint can revolutionise the way your business operates in the digital world. If current restrictions have made you aware of the benefits of greater flexibility, you can rely on WM Reply for advice and support. With extensive experience of deploying Microsoft solutions, our professional team is ready to assist. Contact us today and ensure you stay at the forefront of your sector with the latest business tools from Microsoft.