Reply’s offer focuses on enhancing e-commerce search by replacing traditional keyword matching with Google’s AI-powered Commerce Search. This solution uses advanced vector search to understand customer intent, synonyms, and conversational queries, enabling retailers to deliver highly relevant and personalised product search results.
It includes ingestion and optimisation of product data, AI-driven query processing, and ranking of results based on relevance, customer preferences, and behaviour. The aim is to improve product discovery, increase conversion rates, and reduce search abandonment by providing a seamless shopping experience.
The offer highlights proven business benefits from leading retailers such as Lowe’s, Macy’s, and Sephora, who have achieved higher conversion rates, increased revenue, and better customer engagement through smarter search and personalised recommendations.
Supported by Reply, a Google Premier Partner with strong retail expertise, the package features a structured six-week implementation plan, including data preparation, search configuration, A/B testing, and UI optimisation to quickly deliver measurable improvements
Retail Reply’s Product Consultants are helping clients unlock the full potential of personalisation by leveraging customer data and insights to create targeted, tailored experiences.
Whether through loyalty programmes, dynamic product offerings, or advanced technology like augmented reality, we work with businesses to turn data into meaningful interactions that enhance customer engagement, drive sales, and improve key business metrics like conversion rates and revenue per visit.