Customer Service

Case Study

PhiAcademy: A makeover for the permanent makeup webshop

The relaunch of its web store has enabled PhiAcademy, the leading B2B retailer in the beauty sector, to grow its revenue by 132 %. This was made possible by a PaaS-based implementation on and the migration to Shopware 6. Learn more about the first Shopware project of this kind.


Press Article

AI-led business processes – getting the balance right between business impact and staff satisfaction

David Semach, CEO of AIM Reply, spoke to Information Age about how businesses can keep staff motivated and productive alongside AI-led business processes.

13.09.2023 / 3D & Mixed Reality

News & Communication

Infinity Reply Named Unreal Engine Authorized Service Partner

Infinity Reply have been named an Unreal Engine Authorized Service Partner by Epic Games. The status recognises companies that are making an outstanding contribution to successful projects and are capable of helping customers achieve success.

White Paper


Glue Reply has unveiled its new service based on compliance testing and a user-centric approach. The novel consulting service seeks to bridge the gap between organisational FCA implementation and exceptional consumer experience.


Briefing Note

Solvent Exit Planning for Non-Systemic Banks and Building Societies

The Consultation Paper outlines the Prudential Regulation Authority’s (”PRA”) proposals for non-systemic banks and building societies in the UK to prepare, as part of their business-as—usual activities, for an orderly ‘solvent exit’ and if needed, to be able to execute one.

12.09.2023 - 14.09.2023 / San Francisco


Arlanis Reply at Dreamforce 2023

Arlanis Reply attends Dreamforce 2023 in San Francisco from 12 to 14 September 2023. Our experts show how to successfully implement planning, development and integration of Salesforce solutions and services with Arlanis Reply.

19.09.2023 / Webinar


Eloqua Release 23C

Join our us for our webinar on 19 September 2023 to learn more about the new Eloqua Release 23C. It includes new features like redirect for Landing Pages, Hyperlink Tracking Updates, the new Webhook App for Eloqua, and new features in the Eloqua Redwood Experience. In addition to the release update, our Like Reply experts give insights into our apps like the Generative AI Assistant App.



Microservices architectures in infrastructure cloudization

Introduction to the cloudization of microservices applications with some considerations on the pros and cons

Microservices architectures in infrastructure cloudization 0

13.09.2023 - 14.09.2023 / FRANKFURT


4brands Reply at ECR Day 2023

4brands Reply is represented at ECR Day 2023 with their own booth. The experts provide insights into Next Generation Retail processes of an FMCG producer in their presentation on "Digital retail branches - Lever for sustainable process innovation at consumer goods manufacturers" on 13 September 2023.

06.09.2023 - 10.09.2023 / Munich


Reply at IAA Mobility 2023

Reply presents their Generative AI Chatbot as well as innovations in the autonomous People Mover. Also, visit our presentation on Audi's Cloud Transformation together with Audi and AWS.

25.08.2023 / Network Infrastructure


Why Investing in Network Infrastructure Delivery Management is a Smart Business Decision

In today's tech-driven landscape, a robust network infrastructure is non-negotiable for business growth. Our latest article delves into the why and how of investing in Network Infrastructure Delivery Management.



Operating Model Pain Points

Through our experience working in the technology sector across multiple industries, we can assuredly say a common opportunity exists in organisations from large to small. Failure to address it can cause the undiagnosed issues to fester away in teams, domains, companies, building up frustration over time.

Supply Chain Global Lakehouse 0

Supply Chain

Best Practice

Supply Chain Global Lakehouse

The design of the Global Lakehouse began with the creation of a Data Platform dedicated to the Supply Chain department, to reach the goal of unearth the entire logistical life cycle of the car, from the issue of purchase order to the delivery of the product to the final customer. The main purpose was the design of a solution to perform business analysis on a series of key KPIs of interest.


News & Communication

Salesforce EMEA Strategic Partner

Reply has been named an "EMEA Strategic Partner" by Salesforce. With this, Salesforce selects partner companies that are committed across individual regions throughout Europe and drive strategic and innovative topics with Salesforce.

25.10.2023 / Munich


Efficient IT Security beyond Checkbox Compliance

Get practical insights and learn all about strategies for an efficient and secure IT infrastructure. Join our event with Spike Reply and Trend Micro!

Customer Care

White Paper

Transforming Customer Care

Over the last decade, two trends have been playing out that are largely transforming the way consumer businesses are operating customer care. Discover how Retail Reply can support you in this transformation.

15.08.2023 / Cybersecurity


The Changing Hacker Mindset

An invariant of the cybersecurity industry is that attacks will continue to happen, but even at a global level the preferred methods and outcomes of attackers are changing and adapting at noticeable levels.

Generative AI



SpellML, powered by Generative AI, is the revolutionary co-pilot designed to give you conversational access to your business knowledge.


SpellML 0

Energy & Utilities

White Paper

Blockchain technology in the Energy & Utilities industry

In this whitepaper, learn more about the impact, the new development models, and the benefits blockchain technology can bring to the Energy & Utilities ecosystem.


Blockchain technology in the Energy & Utilities industry 0




On 30 June 2023, HM Treasury published a consultation on reform of the anti-money laundering and counter-terrorism financing (AML/CTF) supervisory. The consultation proposes four possible models and seeks respondents’ feedback on the potential benefits and drawbacks of each reform. Feedback and responses to the consultation must be submitted by 30 September 2023.


News & Communication

Frank Reply wins Digital Future Congress Start-up Award 2023

The Conversational AI experts succeed in the online voting out of 3,820 applicants and were honored with the Start-up Award of the Digital Future Congress 2023 in Frankfurt.