• about reply
Cluster Reply Logo
Menu
  • Office locations
Choose language:
  • about Reply
Cluster Reply Logo
Focus On

Best Practice

Point of Sale Integration In Food Retail

The amalgamation of in-store and online shopping has led to different expectations from customers in regard to the services retailers must provide. These customer experience demands require a continuous re-evaluation of processes and underlying IT architectures.

Cluster Reply supported a major grocery retailer in the UK with the integration of its Point of Sale Cash Register solution with its back-end Data Warehouse. The goal of this project was to identify customer needs more efficiently. In addition, the retailer wanted to integrate data from in-store activities and customer online shopping, to achieve a deeper insight into customer demand; they set out to create a real time view of stock availability to improve the omnichannel customer experience and offer additional services such as home delivery


Systems integration for a comprehensive, connected and real-time view

Technically, the integration of POS solution in stores across the UK, the retailer’s backend systems and connected partners demanded the implementation of a new integration layer.

Cluster Reply provided the integration layer, hosted entirely on the Microsoft Azure platform using BizTalk Server (hosted on Azure) to provide a hybrid capability which employed the following integration technologies on Azure

  • Service Bus
  • Logic Apps
  • API Apps
  • API Management

To facilitate the communication between a variety of third parties, Cluster Reply provided API apps, enabling third parties to integrate with the retailer’s back end systems in a lightweight, low latency way.

The solution developed by Cluster Reply offers a comprehensive, connected and real-time view of stock, delivery and of customer buying habits. This has resulted in providing a home delivery service either online or in-store. This is the foundation for further customer experience improvements that offer outstanding services that add real value for the customer, particularly in a highly competitive market such as food retail.

RELATED CONTENTS

01.03.2023

Article

Major announcements from Keynote of Balan S. at INTEGRATE 2022, London

Along with many amazing Microsoft Product People and Azure MVPs, the lead of platform services at Microsoft, Balan Subramanian gave an amazing Keynote and made some major announcements about upcoming features and services and the importance of Integration in large digital transformation projects.

01.03.2023

Article

Modernize your API Stack with GraphQL and Azure API Management

In this article from our series from INTEGRATE 2022, Let's take a deep dive into the session on how to modernize your API stack with GraphQL using Azure API Management, as presented by Elizabeth Barnitt, a Program Manager in Microsoft for API Management.

28.02.2023

Article

Windows 365: The Future of Cloud PC for Enterprise Infrastructure Architects and IT Decision Makers

As an Enterprise Infrastructure Architect or IT Decision Maker, you understand the critical role of technology in today's business landscape. With Windows 365, you can leverage the power of the cloud to create a secure and scalable computing environment that meets the needs of your organization.

 
 
 
 
Reply ©​​ 2023​ - Company Information -
 PrivacyCookie Settings​
  • About Reply​
  • Inves​tors​​
  • Newsroom
  • Follow us on​
  • ​
  • ​
​
  • ​About Cluster Reply
  • ​Privacy & Cookies Policy
  • Information (Client)
  • Information (Supplier)​​