Grainger Plc are a market leader in the UK private rental sector owning and operating an 8,500-property rental portfolio.
With more than 100 years of experience in renting homes, Grainger are committed to operational excellence and great customer service to achieve high occupancy rates and sustainable rental growth.
Grainger are dedicated to giving their tenants the best renting experience. By investing in technology their new CONNECT online digital platform now secures their leading position in the market and enables continued growth.
With Grainger’s business growth ambition to double its rental portfolio, it was clear some of the incumbent systems and processes would not support or scale to match Grainger’s plans. As such, Granger embarked on a major business transformation exercise via the CONNECT programme. All current processes were reviewed against the ’to-be’ business process vision and various product solutions from a number of vendors assessed to address the gaps. This resulted in the selection and procurement of a number of best of breed solutions in the property space including new systems for property management, facilities management, payments & invoicing and customer relationship management among others.
In addition, a new portal was required to allow Grainger’s customers to transact the entire rental process online, including viewings, applications and lease agreements, and for Grainger residents to be able to raise repair requests, submit account queries and make amenity bookings.
A significant factor in the selection of the new vendors systems was to ensure Grainger’s mantra of ‘adopt not adapt’ was applied to make best use of the functionality provided out of the box by the newly procured systems and so minimise technical customisations.